Program Manager II, Clinical Operations

Teladoc Health is a global, whole person care company made up of a diverse community of people dedicated to transforming the healthcare experience. As an employee, you’re empowered to show up every day as your most authentic self and be a part of something bigger – thriving both personally and professionally. Together, let’s empower people everywhere to live their healthiest lives.

Summary of Position 

The Program Manager II role will have a mix of strategic and operational responsibilities working collaboratively with cross-functional stakeholders to increase transparency on important initiatives. This role primarily supports the Primary 360 Model within Clinical Operations. The Program Manager, Clinical Operations is responsible for planning and participation in ongoing operational and programmatic projects to streamline process and improve practice management initiatives. The Program Manager works collaboratively with leaders across the organization to ensure execution of the business operations strategies are in alignment with company initiatives and delivery targets. This includes identifying gaps in process and implementing improvements, driving clinical and operational system enhancements, planning for new business and growth of the service line.

Essential Duties and Responsibilities

• Strategize, implement, and maintain program initiatives that reflect organizational objectives.
• Lead development and drive execution of program work plans/timelines and integrated activity plans with milestones/goals, key events, and scenarios, as appropriate.
• Drive coordination of cross-functional activities and promotion of effective communications (e.g., Team meetings, program updates).
• Coordinate and participate in team and sub-team meetings, including the preparation of meeting agendas, materials, and minutes where appropriate.
• Track project progress with respect to agreed scheduled milestones and activity both internally and externally when applicable.
• Partner with the team in the identification of risks and issues and timely resolution, including those related to timing, resources, and budget to prevent delays in project milestones.
• Apply best practices in the development, initiation, planning, execution, control, and closing of projects.
• Supports the development and execution of project plans, including monitoring of progress against measures of success and tracking of value relative to cost.
• The time spent on each responsibility reflects an estimate and is subject to change dependent on business needs.

    
Supervisory Responsibilities
No.

Qualifications Expected for Position

• 7+ years of industry experience with 5+ years program management experience.
• Experience with project planning and timeline development.
• Excellent verbal and written communication skills.
• Experience with managing and communicating with internal stakeholders and collaborators with demonstrated collaborative ability.
• Excellent critical thinking skills and attention to detail.
• Proficient in Microsoft Office products (Project, Word, Excel, and PowerPoint).

The base salary range for this position is $90,000 - $95,000. In addition to a base salary, this position is eligible for performance bonus, and benefits (subject to eligibility requirements) listed here: Teladoc Health Benefits 2024. Total compensation is based on several factors including, but not limited to, type of position, location, education level, work experience, and certifications. This information is applicable for all full-time positions.

Why Join Teladoc Health?

A New Category in Healthcare:  Teladoc Health is transforming the healthcare experience and empowering people everywhere to live healthier lives.  

Our Work Truly Matters: Recognized as the world leader in whole-person virtual care, Teladoc Health uses proprietary health signals and personalized interactions to drive better health outcomes across the full continuum of care, at every stage in a person’s health journey.  

Make an Impact: In more than 175 countries and ranked Best in KLAS for Virtual Care Platforms in 2020, Teladoc Health leverages more than a decade of expertise and data-driven insights to meet the growing virtual care needs of consumers and healthcare professionals.  

Focus on PEOPLE:  Teladoc Health has been recognized as a top employer by numerous media and professional organizations. Talented, passionate individuals make the difference, in this fast-moving, collaborative, and inspiring environment. 

Diversity and Inclusion:  At Teladoc Health