Quality Control Technician

JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Quality Control Technician - JLL

What this job involves:

Quality Control Technicians ensure products, services, and processes meet established standards through systematic inspection, testing, and documentation while conducting detailed examinations using various testing equipment and measurement tools. The role involves performing statistical analysis, maintaining accurate test result records, preparing comprehensive compliance reports, and collaborating with production teams, engineers, and management to investigate quality issues and implement corrective actions. Essential qualifications include strong attention to detail, analytical thinking, knowledge of quality control methodologies and industry standards, with the position playing a critical role in maintaining customer satisfaction, reducing waste, and ensuring products meet safety and performance requirements. Work environments include both indoor and outdoor settings across all climate conditions, requiring extended exposure to extreme temperatures while working on rooftops of tall buildings and in various weather conditions. Inspectors frequently work in challenging spaces including cramped areas, hot or cold attic spaces, low-clearance zones requiring stooped or crouched positioning, and surfaces that may be oily, wet, or dusty. Temperature exposure involves sudden climate changes when inspecting refrigerated equipment such as walk-in coolers and freezers, along with exposure to moving machinery parts around HVAC units, compressors, and exhaust fan assemblies. Emergency response availability may require off-hours work including weekends and holidays, with limited assignments in asbestos-containing areas where company-provided training and protective equipment are mandatory.

What your day-to-day will look like:

• A Quality Control Technician in this role implements comprehensive quality control programs to achieve project-level objectives and fulfill contractual obligations while serving as the primary interface with Contracting Officers and their Representatives who evaluate contract performance. The position involves assisting with the preparation, editing, and issuance of Quality Control Plan revisions while ensuring scheduled and random inspections are conducted with proper deficiency reporting and documentation procedures.
• The technician monitors Federal Fleet Services and subcontractor personnel to verify that procedural changes and method improvements required for enhanced performance are properly implemented and functioning effectively. Responsibilities include conducting thorough audits, surveys, studies, spot-checks, and follow-up inspections of functions, work processes, equipment, facilities, and records to maintain quality standards and compliance requirements.
• Documentation duties encompass identifying and recording discrepancies discovered during inspections, submitting formal correspondence to supervisory personnel for corrective action through Performance Deficiency Reports, and assisting with Quality Control Plan training for leads, supervisors, and management personnel. The role requires enforcing effective and timely corrective actions while minimizing problem recurrence and maintaining operational excellence.
• Investigation responsibilities include handling customer complaints, Contract Discrepancy Reports, Performance Assessment Worksheets, implementing required corrective actions, conducting follow-up assessments to determine action effectiveness, and assisting with documentation submission to the Contracting Officer's Representative in accordance with Navy regulations.
• Technical analysis involves participating in fact-finding groups to investigate quality levels and defect causes, utilizing technical data including service manuals and blueprints to determine appropriate inspection methods, and using Safety Data Sheets to identify chemical characteristics and safety requirements.
• Administrative duties require completing accurate daily timesheets and maintaining compliance with Employee Handbook provisions while performing additional assigned duties that support overall quality control objectives and contract performance standards.
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