3577, ENTERPRISE SYSTEMS ENGINEER III

Overview

The Enterprise Systems Engineer III is responsible for leading enterprise-wide implementations, optimizing system performance, and providing advanced technical guidance for Windows Server, Citrix, Exchange, and virtualization platforms. This role builds upon Engineer II by taking ownership of major infrastructure projects, incident response leadership, and automation strategy development. The Engineer III is a technical leader, mentoring team members and driving system-wide improvements.

The Enterprise Systems Engineering team is responsible for all Windows servers and related technologies, including but not limited to VMware, Citrix, Exchange (Email), File Servers, Active Directory services, Group Policy, and hardware lifecycle management.

Qualifications

Education:• Bachelor's degree in an IT-related field (or equivalent experience). 4 years of experience in desktop, server, or network administration may be considered in lieu of a degree.Licensure/Certification/Registry:• (Preferred but Not Required): CompTIA Security+, ITIL 4 Foundation, Microsoft Windows Server Certification, Citrix CCA-V, VMware VCP-DCV.Experience: 7+ years of experience with Windows technologies, including but not limited to:• Windows Server (2016/2019/2022), Active Directory, Exchange, IIS, DNS, DHCP.• VMware vSphere, Citrix Virtual Apps & Desktops, PowerShell scripting, Group Policy Management.• Enterprise infrastructure automation, security hardening, and compliance enforcement.Other Knowledge/Skills/Abilities:• System Administration: Expert-level proficiency in Windows Server, Active Directory, Exchange, Citrix, and VMware.• Security & Compliance: Deep understanding of IAM, risk management, and regulatory compliance.• Automation & Scripting: Advanced knowledge of PowerShell, Ansible, and Infrastructure as Code (IaC) methodologies.• Incident & Problem Management: Proven ability to lead Sev 1 and critical issue response efforts.• Virtualization: Expertise in Citrix VDI and VMware enterprise implementations.• Leadership & Collaboration: Strong ability to mentor junior team members and guide IT strategy.• Documentation & Knowledge Sharing: Commitment to maintaining enterprise system documentation and technical knowledge base.

Responsibilities

• SAFETY: Prevent Harm - I put safety first in everything I do. I take action to ensure the safety of others, including fostering an environment of emotional safety where team members feel valued, respected, and empowered to voice concerns without fear.

• COURTESY: Serve Others - I treat others with dignity and respect. I project a professional image and positive attitude.

• QUALITY: Improve Outcomes - Continually advance knowledge, skills, and performance - I strive to dedicate 10% of my schedule to education and innovation. I work with others to achieve superior results and drive continuous improvement in all aspects of my work.

• EFFICIENCY: Reduce Waste - I use time and resources wisely, ensuring we do not spend money on unnecessary components, contracts, or services. I prevent defects and delays by prioritizing value-driven decisions and optimizing resource allocation.

 

Technical Leadership & Strategy:

• Provides technical direction for large-scale Windows Server, Citrix, and VMware deployments.• Develops long-term infrastructure strategies to ensure system scalability and performance.• Leads enterprise-wide system migrations, upgrades, and modernization initiatives.• Establishes best practices for disaster recovery, high availability, and business continuity planning.

Incident Response & Problem Management:

• Serves as the primary escalation point for Sev 1 and critical infrastructure incidents.• Conducts post-incident analysis and root cause resolution to prevent recurring issues.• Implements proactive monitoring solutions to identify and mitigate performance risks.

System Monitoring & Performance Optimization:

• Develop and oversee enterprise-level monitoring strategies to ensure system performance and reliability.• Lead the implementation and optimization of monitoring tools to detect and mitigate system issues proactively.• Analyze system performance trends and provide recommendations for capacity planning and improvements.• Collaborate with infrastructure and application teams to optimize performance tuning and resource utilization.• Lead root cause analysis efforts for performance issues, identifying long-term solutions.• Evaluate and implement emerging technologies to enhance system monitoring and performance optimization.

Automation, Scripting & Process Improvement:

• Designs and implements automation frameworks to streamline server management and deployment.• Develops complex PowerShell, Ansible, or Terraform scripts to enhance system efficiency.• Implements new technologies and automation tools for d