Automotive Assistant Manager, Automotive Guest Care Specialist, Automotive Technician/Mechanics

Company Description

Monro’s family of brands is one of the leading automotive service and tire dealers in the United States. We work on approximately five million vehicles a year, but with us, it is personal. Every guest is important, and every teammate is valued. That is our people-first approach.  

Headquartered in our hometown of Rochester, New York, where our founder, Chuck August, opened his first store in 1957, we have grown to nearly 1,300 auto repair shops and tire dealers in 32 states from coast to coast. Monro powers 16 highly respected tire and auto service brands, supporting each company’s regional strength and community connections. From big cities to small towns to rural crossroads, you will find us in neighborhoods of every shape, size, and color.  

Under the Monro banner, we are united TEAM, and share the same mission to bring our guests the highest quality tire and auto service in the industry.  

Do you have what it takes to shape a better future for yourself and the automotive service industry? Our vision is to be America’s leading auto and tire centers, trusted by consumers as the best place in our neighborhoods for quality automotive maintenance and repairs. We’re looking for motivated individuals at every stage in their career who share our vision. Positions are available in our retail locations across our many brands, in field management, and in store operations at our Store Support Center in Rochester, New York. If you like helping others, as much as you like working on cars; if you enjoy being part of a team, solving problems, and building guest relationships, if you value honesty and integrity - we have a Destination for you at Monro.  

Destination Monro -Your Career is Here! 

Job Description

Job Description

Automotive Assistant Manager

Pay: $20.00-$28.00 per hour. Pay is based on experience. This role is eligible for additional compensation and incentives.

As a Monro Assistant Automotive Store Manager, you will be involved in all aspects of everyday store operations including the efficient, productive, and safe operation of our service bays. The Assistant Automotive Manager position is a great way to start your career at Monro. Starting day 1 you will begin a comprehensive Management training program, covering all aspects of your new role, while preparing you for the next. As an automotive Manager for Monro, you will be an essential team member, responsible for building lasting relationships with our Guests. More importantly, you will be part of a team, working together to deliver 5 Star Guest experiences, while using your professional skills to take care of people, their cars and ensure our guests have safe, reliable trans

Responsibilities

• Collaborate with Store Manager on operations of the store and decisions of hiring, training, coaching, disciplining, and terminating employees.
• Support automotive technicians in establishing and maintaining productive sales environment by training and developing teammates on all shop operations and guest services.
• Assist with scheduling employees, completing timecards, and assigning work to Lube and Tire technicians.
• Performs duties of automotive technician when needed.
• Attends meetings and clinics to maintain current knowledge of tools, parts, and repairs.

Guest Care Specialist

Compensation: Pay Rate: $18.00 to $19.00 Hourly

The Guest Care Specialist role is full time or part-time and is an hourly position based upon needs of the business. The Guest Care Specialist is a key holder for the store and serves as the manager on duty (MOD) in the absence of the Store Manager, or when demand requires it. The Guest Care Specialist is expected to provide a superior Guest Care experience and assisting in driving sales of automotive repair services and tires. This position is expected to contribute the growth of the business through strong sales presentations to our guest and product and service knowledge. Guest Care Specialists must be comfortable answering the phone, inviting guest into our store, and making guests feel welcome during their visit.  

Responsibilities:  

• Successfully complete Monro's training program to enable Guest Care Specialist to execute the Monro selling process.   

• First point of contact for guests on the phone and in the store. Responsible for engaging guests, scheduling appointments, building trust, understanding needs, communicating processes and timelines, and presenting needed services following the Monro selling process. Responsible for the organization and productivity of the service business through estimate and invoice transactions.   

• Under the direction of management, assists in various aspects of guest care,