Manager, IT Operations & Support

About the Department

At Novo Nordisk, we are helping to improve the quality of life for millions of people worldwide. For more than 100 years, we have led the way in diabetes care. Being part of Novo Nordisk allows our employees to embark on life-changing careers, and the opportunity to help improve the quality of life for millions of people around the world.

 

In NC, we operate three pharmaceutical manufacturing facilities that are responsible for fulfilling different steps in our injectable and oral treatment supply chains.  Our newer Active Pharmaceutical Ingredients (API) facility in Clayton, NC sits on 825,000 square-feet of state-of-the-art equipment, and houses the Fermentation, Recovery and Purification in the production of ingredients for Novo Nordisk’s innovative oral products.  At API, you’ll join a global network of manufacturing professionals who are passionate about what they do.  

 

What we offer you:

• Leading pay and annual performance bonus for all positions
• All employees enjoy generous paid time off including 14 paid holidays
• Health Insurance, Dental Insurance, Vision Insurance – effective day one
• Guaranteed 8% 401K contribution plus individual company match option
• Family Focused Benefits including 12 weeks paid parental & 6 weeks paid family medical leave
• Free access to Novo Nordisk-marketed pharmaceutical products
• Tuition Assistance 
• Life & Disability Insurance
• Employee Referral Awards

 

At Novo Nordisk, you will find opportunities, resources, and mentorship to help grow and build your career.  Are you ready to realize your potential?  Join Team Novo Nordisk and help us make what matters.
 

 

The Position

Provides leadership, guidance & coaching to IT staff. Oversees infrastructure & service & provides support to the site. Provides information to site leadership on IT issues, plans, projects & concerns.  Manages IT stakeholders (internal & external). Responsible for overseeing subject matter experts (SMEs) in operating systems, routing & switches, network management, Internet, firewalls, network, system administration & system security. Responsible for developing strategic goals & objectives in alignment with all relevant NN business plans.

 

Relationships

Director.

 

Essential Functions

• Manage, lead, and coach teams of subject matter experts (SMEs) to ensure a high performing collaborative team environment
• Provide continuous feedback, structure, and accountability to improve team performance
• Maximize value of IT staff through training, development, coaching, performance management, recruitment, and employee relations
• Create, develop, define, and implement dynamic key performance indicators (KPIs) for areas of responsibility
• Actively involve & manage IT stakeholders (internal & external) at all levels across the organization, as well as in DK
• Develop strategic direction for site IT assets, monitor advancements in the industry & recommend & implement new technologies that meet customers’ needs (VOC), as well ensure high levels of security, redundancy & compliance
• Provide stability needed for customers to maintain current production requirements, as well as meet future growth & increased capacity requirements
• Ensure IT systems are available, capable & accessible to meet business needs
• Operate the department in accordance with internal & external regulations & procedures (IT Governance)
• Follow all safety & environmental requirements in the performance of duties
• Other accountabilities, as assigned

 

Physical Requirements

Ability to work in an open office environment with the possibility of frequent distraction. Ability to travel up to 10% of the time.  (% can change on a case-by-case basis based on the role).

 

Development of People

Ensure that reporting personnel have individual development plans (IDP), with annual goals and measurements that are consistent with the priorities of the business, and that interim reviews are held so that their work is focused on those priorities, and they understand their level of accountability for results and the measurement process.

 

Ensure that the IDP forms include completed learning and aspiration plans and are in place for all reporting personnel to enable the achievement of goals and capability to assume increased levels of responsibility.

 

Manage the application and communication of all Novo Nordisk policies, procedures, and Novo Nordisk Way.

 

Qualifications

• Bachelor's Degree in a relevant field of study from an accredited university required
  • May consider an