CRM Marketing Specialist

Company Description

We are thrilled to share that FORTUNE has named Experian one of the 100 Best Companies to Work For. In addition, for the last five years we've been name in the top 100 "World's Most Innovative Companies" by Forbes Magazine.

This position will be supporting the Experian Consumer Services (ECS) - a passionate team with a mission to provide Financial Power to All™. Our portfolio offers credit education and identity protection solutions to consumers and helps businesses manage the impact of a data breach.

Job Description

Experian Consumer Services (ECS) is looking for a CRM Marketing Specialist who will support the CRM Strategy team in developing and executing strategic initiatives dedicated to engaging, retaining, and building loyalty with our customers. The CRM Specialist plays an important role serving as the main link between strategy and technical execution. In this role you will be working cross-functionally with several team members to ensure that all campaigns are planned, coordinated, and executed on time, as we all as communicated out to other partners. You will be motivated and organized, work toward operational excellence, and have a customer-centric philosophy.

As a CRM Marketing Specialist, you will be primarily responsible for end-to-end delivery; from capturing campaign requirements through to planning, developing, and QA'ing communications.

• Supports the CRM Strategy team with the planning and execution of important initiatives and campaigns, including on-time delivery, rush requests scheduling, audit support and training.
• Partners with CRM Operations to ensure that all planned communications are identified, tracked, and delivered on schedule
• Manages production and implementation of all email campaigns while coordinating QA with Design and Copywriting teams
• Responsible for coordinating all push planning, scheduling, development and QA with CRM Program managers
• Assists Program Managers and Account Managers with Cobranded email campaigns
• Manages communications and updates in various channels to the CRM team and cross functional teams
• Reviews, confirms, and updates calendars to ensure accuracy in campaign planning and execution

Qualifications

• 2 or more years of experience
• Bachelor's degree preferred, marketing or technology-related
• Excellent organizational and project management skills (attention to detail, handling, and prioritization multiple priorities, managing tight timelines) are important
• Proficiency in MS Office tools
• Monitor and report on campaign performance to clients and internal teams using tools such as Excel, Google Sheets, Salesforce, and/or Tableau.
• Strong interpersonal, written, and oral communication skills a must
• Self-motivated, results-oriented, strategic thinker

Additional Information

Culture at Experian

Our uniqueness is that we truly value yours.

Experian's culture, people, and environments are key differentiators. We take our people's agenda very seriously. We focus on what truly matters; diversity and inclusion, work/life balance, flexible work, development, engagement, collaboration, wellness, rewards & recognitions, volunteering... the list goes on!

Perks

All your information will be kept confidential according to EEO guidelines.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Our goal is to create a growing, inclusive and diverse team where people love their work and love working together. We believe that diversity, equity and inclusion is important to our purpose of creating a better tomorrow. We value the uniqueness of you and want you to bring your whole, authentic self to work. For us, this is The Power of YOU and and it reflects what we believe. See our DEI work in action!

Please contact us at JobPostingInquiry@experian.com to request the salary range of this position (include the exact Job Title as it reads above in your email). In addition to a great compensation package and variable pay opportunity, Experian offers a comprehensive benefits package including health, life and disability insurance, paid time off including 12 company-paid holidays and parental and family care leave, an employee stock purchase plan and a 401(k) plan with a company match.

Experian Careers - Creating a better tomorrow together

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