e-Commerce Trading Client Services Specialist - Associate

Job Description:

Job Title e-Commerce Trading Client Services Specialist

Corporate Title Associate

Location Jacksonville, FL

Overview

Deutsche Bank’s eCommerce Client Services team (eCS) are recruiting for electronic trading client support for the Autobahn Trading franchise.

The team are responsible for managing the requirements of Deutsche Bank’s, Direct Market Access (DMA) clients which incorporates Foreign Exchange, Listed Derivatives and Fixed Income products. Providing support for platform delivery, risk management of orders / positions when connectivity is lost, working with clients to resolve trading issues, testing and demonstrating new products / functionality are key areas to manage. eCS support a global client customer base using the multi award winning Autobahn franchise.

ECS operate as global model with an emphasis on team collaboration across the global day, This involves working with management in Sales, Trading, Product and Technology in addition to team colleagues, A broad range of clients include Hedge Funds, Institutional and Corporate customers, Government Agencies, Asset Managers and Pension Funds.

What We Offer You

• A diverse and inclusive environment that embraces change, innovation, and collaboration

• A hybrid working model, allowing for in-office / work from home flexibility, generous vacation, personal and volunteer days

• Employee Resource Groups support an inclusive workplace for everyone and promote community engagement

• Competitive compensation packages including health and wellbeing benefits, retirement savings plans, parental leave, and family building benefits

• Educational resources, matching gift and volunteer programs

What You’ll Do

• Manage client orders during technical outages, checking position totals, reconciling to exchanges

• Understand Algorithmic trading functionality and strategies in order to support clients

• Responsible for team delivering on local and global initiatives

• Develop strong relationships with our client base to ensure their requirements are met on a daily basis and for new offerings

• Monitor and manage trading flow for FIX DMA, algorithmic trading, proprietary trading applications and third party trading offerings

• Effectively manage risk to the Bank and Clients, Help to facilitate growth of the e-business by championing high value add activities

Skills You’ll Need

• Favourable technical skills, (Macro building, MS Excel or similar)

• Ability to multi-task and keep clear, accurate status reports

• Knowledge of FIX protocol is advantageous but not essential

• Relevant product experience in Listed Derivatives/FX/Fixed Income is advantageous but not strictly essential

• Keen learner with flexibility to adapt and grow within the role, Strong work ethic with client centric and reliable team player mindset

Skills That Will Help You Excel

• Demonstrate accountability and seeks aide from management when appropriate

• Display insight and ability in identifying issues and contributes towards resolution

• Accurate, thorough and highly responsible with a good attention to detail

• Excellent prioritization and time management skills

• Effective communication skills

Expectations

It is the Bank’s expectation that employees hired into this role will work in the Jacksonville office in accordance with the Bank’s hybrid working model.

Deutsche Bank provides reasonable accommodations to candidates and employees with a substantiated need based on disability and/or religion.

The salary range for this position in Jacksonville, FL is $48,000 to $68,800. Actual salaries may be based on a number of factors including, but not limited to, a candidate’s skill set, experience, education, work location and other qualifications. Posted salary ranges do not include incentive compensation or any other type of renumeration.

Deutsche Bank Benefits

At Deutsche Bank, we recognize that our benefit programs have a profound impact on our colleagues. That’s why we are focused on providing benefits and perks that enable our colleagues to live authenti­cally and be their whole selves, at every stage of life. We provide access to physical, emotional, and financial wellness benefits that allow our colleagues to stay financially secure and strike balance between work and home. Click