Senior Hyperscale Solutions Engineer

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ESSENTIAL DUTIES & RESPONSIBILITIES

• Reports to the Director of Americas Region for Global Solutions & Sales Engineering and works closely with NTT Data GDC Sales Representatives to develop a thorough understanding of hyperscale customer technical requirements particularly electrical and mechanical systems.

• Executes the technical solutioning of hyperscale client requirements in alignment with NTT Data GDC company goals and objectives.

• Gathers client technical requirements and collaborates with other NTT Data GDC teams including Subject Matter Experts, Design Management, and Construction to oversee the development, design, and delivery of complex electrical and mechanical solutions, ensuring they meet the highest standards of quality and performance.

• Leads the preparation of the technical response package for client requests and communicates solutions back to the client in a timely manner.

• Drives innovation within the Global Solutions & Sales Engineering team, staying up-to-date with the latest hyperscale industry trends and technologies.

• Works closely with the overall Global Product & Sales Strategy team and consults/assists in capacity and space planning with Space/Capacity Management teams.

• Works with the Fitout teams to implement solutions in existing spaces.

• Demonstrates expert understanding of mechanical and electrical data center design concepts and differentiators (liquid cooling, maintainable fault tolerant power, security redundancy, etc.).

• Supports NTT Data GDC Legal teams in contract and lease reviews, ensuring terms align with both the customer’s and NTT Data GDC requirements.

• Works closely with NTT sales representatives, product management, SMEs, design, construction, operations, legal, and customer support teams to ensure seamless integration of solutions and successful project delivery.

KNOWLEDGE, SKILLS & ABILITIES

• Exceptional problem-solving and analytical skills, with the ability to think strategically and make data-driven decisions.

• Able to mark-up electrical and mechanical single lines, as well as floor plan layouts of equipment and systems in AutoCAD, Bluebeam or other drafting software.

• A thorough understanding of modern data center and IT client requirements and environments with a primary focus on wholesale customers and their data center requirements.

• Proficient with software application such as AutoCAD, CFD Modeling, Visio, Word, Excel, Power Point, Project Outlook, SharePoint and Salesforce.

• Comfortable speaking/presenting to groups of all sizes.

• Able to work in a team/cross-team/multi-site environment.

• Manages stress and/or fast-pace effectively.

• Excellent problem solver/creative thinker.

• Engages customers to extract critical technical and business drivers that may position client deliverables.

• Effective at working with 3rd party contractors and vendors to aid in the design of large customer infrastructure deployment requirements.   

• Ability to develop and write a bill of materials and scope of work to meet large customer infrastructure deployment requirements.   

• Maintains familiarity with competitive offerings to effectively position products and solutions in a competitive environment.

• Must possess effective oral and written communications and strong analytical and problem-solving skills.

EDUCATION & EXPERIENCE

• Four-year college engineering degree or bachelor’s degree from an accredited institution. Preferably mechanical or electrical engineering. Preference is for a registered professional engineer.

• Previous relevant experience in a similar technical role including pre-sales support, design consulting, construction

• Previous technical pre-sales experience

• Experience dealing with stakeholders to influence sales

PHYSICAL REQUIREMENTS

• Operate computer, peripherals, and other office equipment.

• Primarily sitting for extended periods

• Ability walk and lead technical tours throughout data center.

WORK CONDITIONS & OTHE