Program Operations Manager, Strategic Accounts

Carrier is the leading global provider of healthy, safe, and sustainable building and cold chain solutions with a world-class, diverse workforce with business segments covering HVAC, refrigeration, and fire and security. We make modern life possible by delivering safer, smarter, and more sustainable services that make a difference to people and our planet while revolutionizing industry trends. This is why we come to work every day. Join us and we can make a difference together.

About this role

We currently have an excellent opportunity for a highly motivated, self-directed and results-oriented Program Operations Manager in our Commercial Real Estate Team. As the Program Operations Manager you will be responsible for leading The Preferred Partner Program. This includes ongoing program communication and coordination, developing/defining baseline key performance metrics, and schedules, to our program partners.

This role may sit anywhere in the US, preference given to candidates that sit in Syracuse, NY.

Key Responsibilities

• Leads programmatic light commercial replacement turnkey programs

• Manages relationships with multiple program managers and install partners

• Track order and shipment information for multiple programs

• Support annual strategic planning efforts for program

• Guides continuous improvement initiatives to optimize efficiency

• Identifies and reacts to program problems and supports solutions

• Supports the development of new business growth strategies

• Coordinates responses to customer action items

• Leverage existing Commercial Real Estate relationships for new business development

• Track project activity

• Proactively supports and develops prospective projects with assigned customers and presents to sales business development team.

• Champion personal customer relationships with prospective accounts to influence opportunities.

• Develops customer presentations for specific customer needs

Required Qualifications

• Bachelor’s Degree

• 3+ years of experience in the HVAC industry

• 5+ years of experience utilizing Microsoft Office (Excel, Word, and PowerPoint)

Preferred Qualifications

• BA/BS Degree in Engineering, Business, or Marketing

• Strong written and verbal communication skills with ability to interact with both external customers and across functional team of sales, engineering, manufacturing & marketing associates

• Analytical thinking to strategically identify and target high potential growth opportunities

• Technical knowledge and experience in HVAC systems design

• Sense of urgency, self-initiative, dedication and sense of ownership

• Outstanding follow-up and follow-through skills

• Highly organized with strong attention to detail, while also able to prioritize

• Ability to build rapport and collaborate with internal customers

• Unwavering customer service orientation

• Working Knowledge of Sales Force (salesforce.com)

RSRCAR

#LI-Remote