Total Loss Specialist I

Company Description

Ent Credit Union exists to improve the financial quality of life of the people we serve. This mission drives us every day, but we are more than our mission. We're also individuals using our unique abilities to make our organization, and the communities we serve, better than they were yesterday. We're a not-for-profit that puts people above profits and actively invests in our community. Our rapidly growing team is expanding our reach to serve more people throughout Colorado. To spread our mission far and wide, we need people like you. If you're interested in a paycheck with a purpose, apply with us today. Our people make the difference, and we truly believe you are our greatest asset.

Job Description

The purpose of this position is to reach out and assist members who have a delinquent loan deemed a total loss to assist in filing total loss claims, negotiating post total loss solution options, and assisting in loans being disputed through a total loss claim. The Total Loss Specialist is responsible for contacting delinquent members and assisting them with solving total loss deficiency balances, discussing insurance check holds, working through any applicable GAP claims, and assisting/directing in canceling products they may have purchased when getting a loan with Ent or a dealership, such as extended warranties. The Specialist is a Liaison between Lending Support, Members, and Ent's or members' Insurance company. This role will assist with pre-repossession, post repossession, and remarketing task to include impounded vehicles and claim filing.

Essential Functions

• Contact delinquent members to assist with a Total Loss, Short Insurance, or product refunds.
• Coordinate with Lending Support, Repossession, and Insurance companies on the Members' behalf.
• Follow up on insurance claims and other associated items.
• Review and handle Collateral Protection Insurance (CPI) and Auto Loan credit disputes.
• Review and address insurance Check holds.
• Assist with responding to members' credit disputes for Auto loans and support the repossession teams.
• Bank Secrecy Act: Remains cognizant of and adheres to Ent policies and procedures, and regulations pertaining to the Bank Secrecy Act.

Qualifications

Minimum Formal Qualifications for this Position

• High School Diploma/G.E.D. or equivalent.
• Associate's Degree in Business Administration, Finance, Accounting, Economics, Insurance and Risk Management, or Collections and Recovery. preferred
• 2+ years' Collections or related experience. Required

Technical or Specialized Knowledge/Skills:

• Knowledge of Collection Policies, procedures, rules and regulations.
• Knowledge of Consumer Lending products.
• Ability to think logically, analyze problems and take effective action.
• Verbal and written communication skills.
• Ability to work independently with minimal supervision.
• Ability to learn and retain relevant collections law and policy.
• Exposure to web-based transactional systems.
• Attention to detail and ability to be accurate with transactions.
• Customer service skills.

Certifications Required:

• None

Environmental, Physical and Psychological Requirements

• Standing - Occasionally
• Walking - Occasionally
• Sitting - Frequently
• Lifting - Rarely (40 Lbs)
• Carrying - Rarely
• Pushing - Rarely
• Pulling - Rarely
• Balancing - Rarely
• Stooping - Rarely
• Kneeling - Rarely
• Crouching - Rarely
• Crawling - Rarely
• Reaching - Occasionally
• Handling - Occasionally
• Grasping - Occasionally
• Feeling - Occasionally
• Talking - Frequently
• Hearing - Frequently
• Repetitive Motions - Frequently
• Eye/Hand/Foot Coordination - Occasionally
• Noises louder than normal speaking volume - Occasionally
• Temperature Changes - Rarely
• Atmospheric Conditions - Rarely

Additional Information

The pay range for this position is: $23 to $25 per Hour (S12)

Final compensation for this position will be determined by various factors such as relevant work experience, specific skills and competencies, education, certifications, and internal pay equity.

This position is eligible for a monthly incentive plan.

Benefits Summary Sheet

At Ent Credit Union, we offer a comprehensive benefits package, including:
 

• Health Benefits: Affordable insurance, 24/7 doctor access, and a nationwide pr