Connected Commerce, Rewards Product Analyst – Senior Associate

You are a self-starter with the ability to operate effectively collaborating, communicating and delivering cross-functionally across Product, Design, Data and Technology teams to drive business results.  

As a Rewards Product Analyst, Senior Associate in Connected Commerce you will support the implementation of new Chase Rewards features. You will be responsible for making our rewards products better, smarter and more personalized by leveraging a deep understanding of customer needs, data intelligence, and how to create excellence at scale while maximizing business value. You will drive the planning, sequencing and implementation of these initiatives to drive end-state transformation based on value, impact and time to market. You will also manage a cross-functional team of stakeholders to develop an implementation plan, analyze potential risks/benefits, work with your business partners to determine the best solutions, and drive your project through completion. Strong data and analytical skills and effective communication skills will make you successful in this role. You will have experience in both Agile Program Management and implementing fast paced strategic business priorities to market within highly matrixed organizations. If you enjoy creative problem solving, are highly analytical and curious about how things work, and are skilled at building momentum and structure around meaningful work, this is the role for you. 

 

Job Responsibilities:

• Growing into a subject matter expert on Rewards and Loyalty user experience as well as your assigned rewards product area
• Partnering with our tech teams within their sprint cycles to be sure all epics and stories are clearly defined with specific acceptance criteria and delivered on time. Help drive the completion of business epics and the removal of blockers
• Develop project plans, metrics, risk/issues, decision logs, and other project artifacts.
• Oversee end-to-end project delivery following the Project Life Cycle. 
• Provide support on weekly reporting and program update efforts across a variety of forums
• Identify business and operational requirements, oversee technology build, manage user testing, and coordinate solution implementation while partnering with key business and technology partners to analyze business/operational processes. 
• Manage one or more fast-paced, complex, cross-functional projects that have significant impact on the business with C-level visibility. 
• Lead your stakeholders and cross functional teams to achieve the best business value possible. Use collaboration storytelling to communicate and drive cross-functional alignment for your  work 
• Developing and manage integrated plans, working effectively at all levels and providing progress communications to stakeholders on a regular basis
• Communicating with executive level leadership product needs, progress and business challenges.

 

Required qualifications, capabilities and skills:

• 3+ years of product, program management or relevant experience as well as record of individual technical achievement. Proven track record of delivery in fast paced environments.
• Ability to make recommendations and progress in the face of ambiguous and at times overlapping priorities, and clearly communicate those ideas to all levels within the organization. Ability to communicate openly, be transparent, be open and receptive to diverse ideas from different stakeholders, with the ability to influence and motivate.
• Flexibility to influence and partner across a large, highly matrixed organization and drive change through promoting a culture of collaboration across organizational boundaries
• Excellent written and verbal communication skills: able to present facts, thoughts and ideas in a clear, concise and convincing manner to cross-functional partners up and down the chain.
• Commitment and self-motivation suitable to a start-up team
• Experience with Microsoft suite (PowerPoint, Excel, SharePoint) JIRA, Confluence Tools.
• Bachelor’s degree 

 

Preferred qualifications, capabilities, and skills 

• Experience with agile product development techniques and continuous integration philosophies and practices for speed to market is a plus

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base