Jobs and Careers

Customer Support Specialist - (ZR_22133_JOB)

UKRemotefull_timeVerifiedPosted 16 Apr 2025

About the role

This is a remote position.

Schedule: Monday-Friday 10:30 AM - 7:00 PM Kentucky Time

We are seeking a highly motivated and talented individual to join our team as a Customer Support Specialist. The primary responsibility of this role is to provide exceptional phone-based assistance to customers experiencing issues with their remote key devices. The ideal candidate will possess excellent verbal communication skills and a passion for helping others.

Key Responsibilities:

Answer inbound phone calls from customers in a professional and courteous manner.
Troubleshoot remote key issues by asking a series of targeted questions to identify the root cause of the problem.
Provide accurate and timely assistance to resolve customer concerns, ensuring a high level of customer satisfaction.
Escalate complex issues to the appropriate manager or team when necessary.
Document customer interactions and resolutions in our internal system.
Participate in ongoing training to stay current on product knowledge and best practices.
Collaborate with team members to share knowledge and continuously improve our support processes.

Requirements

High school diploma or equivalent; post-secondary education is a plus.
Minimum of 2 years of customer service experience, preferably in a phone-based support role.
Excellent verbal communication skills, including the ability to explain complex concepts clearly and concisely.
Strong active listening skills and the ability to empathize with customers.
Proficient in basic computer and internet navigation skills.
Ability to multitask and manage time effectively in a fast-paced environment