Deal Desk - Commercial Business Partner

• Establish positive and productive working relationships with the Sales teams and other key stakeholders

• Assist Sales with pricing SaaS transactions and complex deal structuring/pricing

• Shepherd Sales through Commercial Desk processes including BY’s internal business approval process, facilitating business approvals for non-standard terms discounts, and interpreting the Blue Yonder Approval Matrix

• Provide guidance to Sales on acceptable deal structures, fallback positions, acceptable means of handling external customer objections, and pricing

• Develop various alternatives for complex deals and provide scenario analysis to assess impact of different proposal structures

• Work with Business Practices on creating new deal constructs, as required, to adapt to market demands

• Involve other groups (Revenue Recognition, Legal, etc.) as needed to ensure the impact of non-standard terms, if applicable, is understood by all stakeholders and approvers

• Document obtained deal approvals and other documentation as needed

• CRM system/CPQ entry for some pricing and data points

• Assist Sales with interpretation/application of Bookings policy and apply bookings value adjustments in Salesforce as needed to ensure accuracy

• Participate in deal reviews as needed.

• Have a working understanding of the end-to-end quote-to-cash process

• Work on projects as needed to help advance Commercial Desk initiatives and further improve sales process

• Work collaboratively across the broader Commercial Excellence team and with other back-office teams to streamline and optimize efficiency and operations in the quote-to-cash process

• Stay up-to-date on company processes, products, and new releases

• Train Sales team with regards to tools and processes related to the Commercial Desk (e.g. pricing, approvals, etc.)

• Provide high level customer service to internal and external customers

• Escalation management – handle escalations or tense situations with professionalism and poise, bringing in management as needed

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• What we are looking for:

• Helpful customer service mindset

• Can-do, positive and team-oriented attitude; healthy sense of humor is a plus

• Attention to detail and accuracy

• Excellent analytical, problem-solving, and research skills

• Ability to function independently as well as within a team effectively and efficiently

• Highly organized and flexible with the ability to prioritize and work effectively on multiple tasks in a demanding, fast-paced environment

• Excellent written and oral communication skills

• Ability to quickly adapt in a changing environment

• Willingness to be flexible with working hours, especially at quarter ends and around year-end holidays, if needed

• Experience modelling in Excel (e.g. Pivots, conditional formulas, etc)

• Experience working in a CRM system, especially Salesforce

• Experience working in a software or SaaS company is a plus

• Experience with CPQ systems is a plus

• Experience working with software and/or SaaS contracts is a plus

The salary range for this position is $105,261.54 - 132,738.45

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The salary range information provided, reflects the anticipated base salary range for this position based on current national data.  Minimums and maximums may vary based on location.  Individual salary will be commensurate with skills, experience, certifications or licenses and other relevant factors.  In addition, this role will be eligible to participate in either the annual performance bonus or commission program, determined by the nature of the position.

At Blue Yonder, we care about the wellbeing of our employees and those most important to them. This is reflected in our robust benefits package and options that includes: 

• Comprehensive Medical, Dental and Vision 

• 401K with Matching 

• Flexible Time Off 

• Corporate Fitness Program 

• Wellbeing Days 

• A variety of voluntary benefits such as; Legal Plans, Accident and Hospital Indemnity, Pet Insurance and much more

At Blue Yonder, we are committed to a workplace that genuinely fosters inclusion and belonging in which everyone can share their unique voices and talents in a safe space. We continue to be guided by our core values and are proud of our diverse culture as an equal opportunity employer. We understand that your career search may look different than others, and embrace the profess