Senior Sales Operations Specialist

The Senior Sales Operations Specialist is responsible for supporting all stages of the sales cycle as a key member of the Calabrio account team.  This position will be essential to the sales activities and communications between Calabrio prospects, current customers and channel partners on new, upsell, cross-sell, upgrades and maintenance renewal opportunities.  This role will execute the sales operations activities, assisting with quotes & contracts, sales processing & bookings, and overall sales support.  They will be responsible for maintaining CRM/SFDC throughout sales cycle.  They will maintain effective communications with executives and managers across the company to ensure proper sensitivity to the needs of the sales force and provide outstanding customer support to internal and external customers.  Train sales team and sales operations team members on operations and best practices.  Mentor Sales Operation Specialists on complex, new and management requested capabilities.  Function as a change agent to focus on teams needing expertise and assistance as needed. Continuously analyze, recommend and lead implementation of process improvements to the sales operation.

What you’ll be doing:

• Assist Sales organization in processing software, professional services and support opportunities.

• Support sales team with finalizing appropriate sales documentation; quotes, Statements of Work, Purchase Orders, Licenses & Software authorizations.
• Coordinate, write and drive the completion of RFI/RFPs in partnership with Sales by engaging key corporate departments while maintaining and improving an RFP repository and best practices processes.
• Maintain SF.com with key artifacts during the sales cycle.
• Ensure sales team alignment to sales processes, policies and procedures.
• Work closely with Service, Sales Engineering, Product Marketing, Marketing and other Calabrio functional areas to support the sales team’s success.
• Work with sales teams to generate key target opportunities.
• Drive entire maintenance renewal business with partners & customers.
• Understand and adapt to effective sales models and programs.
• Support other sales efforts as assigned.
• Other core expectations as defined and requested by your direct supervisor/manager and sales leadership.
• Lead process improvement discussions to uncover operational inefficiencies.
• Analyze and build new process recommendations.
• Build operational improvements in to the existing operation.
• Capture and maintain how-to documents for sales operations team.
• Document Sales Operations best practices
• Conduct onboarding and ongoing training sessions (structured, classroom and unstructured, on-the-job)

We’re looking for:

• Ability to respond and react to internal and external customers.
• Effectively execute and drive desired results.
• Clearly communicate & set expectations.
• Ability to balance simultaneous projects, evaluate workload and prioritize tasks based on criticality.
• Demonstrates highest level of detail orientation and organizational skills.
• Demonstrates a sense of urgency to attain and exceed desired results.
• Operates in a cooperative and collaborative spirit to achieve shared goals across multiple functions.
• Displays excellent troubleshooting and creative problem-solving skills, know when to act quickly.
• Ability to articulate needs for process improvements.
• Other core competencies will be defined by your direct supervisor/manager.

Requirements

• Bachelor's degree in a business-related function
• Minimum of 2-3 years of business experience
• Technology or software experience preferred.
• Preferred experience with sales teams, sales partners or b2b customers

Benefits

Calabrio People are: Open, Clear, Ambitious, Accountable, Collaborative, Consistent  

What we value most…workplace diversity and ensuring an environment of mutual respect.  We believe that diversity and inclusion are critical to our success, and we are proud to be an equal opportunity employer. Our commitment is to continue to keep our people healthy, focused, and inspire creativity.  Our team members are offered comprehensive benefits for various life circumstances and needs, great opportunities for career development, and a balanced work-life to achieve personal and professional success (all benefits are subject to eligibility requirements).  As an Innovator with Purpose, you’ll feel motivated and truly excited to come to work! 

​About Calabrio: 

Calabrio is the customer experience intelligence company that empowers organizati