Customer Technical Support Manager

Responsibilities

Peraton is currently seeking skilled and qualified candidates for their Customer Technical Support Manager position. This position is responsible for the successful technical, schedule, and financial performance of a technical task order in support of US Postal Service (USPS). The Customer Technical Support Manager will help lead a technical team in accordance with direction from senior manager, contract requirements, company policies, procedures, and guidelines. The Customer Technical Support Manager will oversee the growth of new and follow-on business within assigned areas of responsibility by identifying opportunities, developing effective solutions, and establishing close relations with the customer.

 

Day to Day Work Responsibilities:

• Manage, lead, and mentor a technical team of employees and subcontractors in support of USPS CISO operations. This requires experience in leading complex customer support operations as well as a technology background and understanding of USPS.
• Develop a trusted relationship with USPS management by providing value-added solutions and delivery that aligns to the customer’s strategic goals.
• Manage delivery and administration of Peraton’s task order portfolio of services to the USPS. Oversee direct reports who manage day-to-day client support activities provided by both Peraton employees and partners/subcontractors. Provide mentorship to junior staff. Identify training programs, as well as skill acquisition approaches, to position Peraton as capable, certified, experienced service provider to the USPS customer in the target solution space.
• Create weekly and monthly portfolio reporting.
• Attend customer meetings to include bi-monthly staff openings.
• Attend quarterly CISO roster and financial meetings with CISO Financial team.

Qualifications

Basic Qualifications:

• Ten years of related experience including any supervisory or lead experience.
• Ability to obtain and maintain a Public Trust clearance.
• U.S. Citizenship
• Excellent interpersonal and communication skills with the ability to build relationships, influence outcomes, and to deliver effective presentations to a variety of audiences.
• Demonstrated ability to interact comfortably with all levels of management and actively participate on leadership teams.

Preferred Qualifications:

• Significant knowledge and experience with US Postal Service
• Technical background in IT

Peraton Overview

Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world’s leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can’t be done by solving the most daunting challenges facing our customers. Visit peraton.com to learn how we’re keeping people around the world safe and secure.

Target Salary Range

$104,000 - $166,000. This represents the typical salary range for this position based on experience and other factors.