Jobs and Careers
RE
Account Fraud Specialist II
Redwood Credit UnionUnited Statesfull_timeVerifiedPosted 25 Jun 2024
About the role
At Redwood Credit Union we are on a journey to re-imagine the way we do business, and we can’t do it without you - our next great hire. Since 1950, Redwood Credit Union has been helping people reach their financial goals and dreams with a focus on helping others. As a not-for-profit financial institution, our passion is for helping our Members meet their financial needs, whether it’s through better rates, low or no fees, or expanded services. That people-first approach holds true for our employees, too. Our work environment is built on service and trust. It's all possible with a leadership team committed to hiring talented people and helping them develop their careers.
ESSENTIAL FUNCTIONS:Fraud Investigations and Operations 40%· Respond to inquiries from various sources reporting threats of fraud or loss to RCU. Analyze and evaluate threat referring to proper party for disposition and where applicable, initiating an investigation.· Serve as Lead Investigator for Elder Abuse, Identity Theft, Paper based Account Takeovers, law enforcement inquiries and Plastic Card threats of local origin and widespread Points of Compromise. · Review accounts with fraudulent/questionable activity and follow through with appropriate action to prevent loss and mitigate damages to the credit union.· Develop Best Practices for dissemination to credit union staff to mitigate and prevent losses and threats identified by the Enterprise Fraud Manager as having the potential for the greatest impact upon RCU and its Members.· Maintain active network with other financial institutions and law enforcement coordinating and responding to requests and facilitating the sharing of information that might uncover commonly experienced threats that could pose a risk to RCU.· Assist Enterprise Fraud and Law enforcement with investigations as needed, including the lead in forensic accounting processes relating to Internal Theft matters assigned to the Enterprise Fraud Manager. Internal Controls and Fraud Prevention 50%· Evaluate fraud warnings using Verafin, Identity Check, Fraud Finder, Jwaala Manager and other applicable account screening tools, and take all necessary action to identify and neutralize threats to the credit union. · Take immediate action to suspend account activity in instances where new accounts reveal fraud or identity manipulation. Escalate new account openings that aren’t resolved in a timely manner and report weaknesses associated with the account opening process to impacted departments or branches.· Maintain a record of individuals who have committed, or attempted to commit, fraud against RCU within the Early Warning Hotfiles in order to prevent such individuals from causing RCU future losses.· Serve as the lead in Bank Secrecy Act responsibilities associated with fraud-related matters.· Serve as lead resource for reviewing video surveillance and compile investigative materials to submit crime reports to law enforcement as needed.· Attend training, as assigned, on financial institution fraud and techniques for combatting fraud.The ideal candidate has:A combination of training and experience that would provide the knowledge and abilities listed above, including specific knowledge of State and Federal laws and regulations pertaining to financial institutions (i.e., BSA, AML, OFAC, USA Patriot Act).In addition, a minimum of 2 years’ experience in financial institutions is preferred.
Tell us why you think you are our new Account Fraud Specialist I! We are excited to hear how your skills, experience, and vision contribute to our team!
Compensation: Base starting range: $33.00 to $43.00 per hour commensurate with experience.
Redwood Credit Union offers a robust benefits package to our eligible employees including: · Competitive medical, dental, and vision insurance, mental health offerings · Employee performance incentive plan· Salary Advancement– Merit increase based on performance· 401(k) program with employer match· Time Off- Competitive PTO accrual plus 11 paid company holidays and your birthday off! RCU Discounts and Perks- - RCU employees are eligible for a .75% discount off RCU standard collateral auto loans-
ESSENTIAL FUNCTIONS:Fraud Investigations and Operations 40%· Respond to inquiries from various sources reporting threats of fraud or loss to RCU. Analyze and evaluate threat referring to proper party for disposition and where applicable, initiating an investigation.· Serve as Lead Investigator for Elder Abuse, Identity Theft, Paper based Account Takeovers, law enforcement inquiries and Plastic Card threats of local origin and widespread Points of Compromise. · Review accounts with fraudulent/questionable activity and follow through with appropriate action to prevent loss and mitigate damages to the credit union.· Develop Best Practices for dissemination to credit union staff to mitigate and prevent losses and threats identified by the Enterprise Fraud Manager as having the potential for the greatest impact upon RCU and its Members.· Maintain active network with other financial institutions and law enforcement coordinating and responding to requests and facilitating the sharing of information that might uncover commonly experienced threats that could pose a risk to RCU.· Assist Enterprise Fraud and Law enforcement with investigations as needed, including the lead in forensic accounting processes relating to Internal Theft matters assigned to the Enterprise Fraud Manager. Internal Controls and Fraud Prevention 50%· Evaluate fraud warnings using Verafin, Identity Check, Fraud Finder, Jwaala Manager and other applicable account screening tools, and take all necessary action to identify and neutralize threats to the credit union. · Take immediate action to suspend account activity in instances where new accounts reveal fraud or identity manipulation. Escalate new account openings that aren’t resolved in a timely manner and report weaknesses associated with the account opening process to impacted departments or branches.· Maintain a record of individuals who have committed, or attempted to commit, fraud against RCU within the Early Warning Hotfiles in order to prevent such individuals from causing RCU future losses.· Serve as the lead in Bank Secrecy Act responsibilities associated with fraud-related matters.· Serve as lead resource for reviewing video surveillance and compile investigative materials to submit crime reports to law enforcement as needed.· Attend training, as assigned, on financial institution fraud and techniques for combatting fraud.The ideal candidate has:A combination of training and experience that would provide the knowledge and abilities listed above, including specific knowledge of State and Federal laws and regulations pertaining to financial institutions (i.e., BSA, AML, OFAC, USA Patriot Act).In addition, a minimum of 2 years’ experience in financial institutions is preferred.
Tell us why you think you are our new Account Fraud Specialist I! We are excited to hear how your skills, experience, and vision contribute to our team!
Compensation: Base starting range: $33.00 to $43.00 per hour commensurate with experience.
Redwood Credit Union offers a robust benefits package to our eligible employees including: · Competitive medical, dental, and vision insurance, mental health offerings · Employee performance incentive plan· Salary Advancement– Merit increase based on performance· 401(k) program with employer match· Time Off- Competitive PTO accrual plus 11 paid company holidays and your birthday off! RCU Discounts and Perks- - RCU employees are eligible for a .75% discount off RCU standard collateral auto loans-
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