Product Support Technician - Contract

<p>Catapult is building the future of sports performance technology, with a mission to <strong>Unleash the Potential</strong> of every athlete and team on earth. We don't just work in the sporting industry; we are actively changing it.&nbsp; Since 2006, our solutions have been leading the way in sports performance software, science, and data, in a world where 1% can literally mean the difference between winning and losing.</p> <p>We work with over 5,000+ teams around the world, empowering coaches, managers and trainers in premier teams in the NFL, NBA, NHL, MLS, EPL, AFL, NRL, NCAA and more. We provide the information they need to optimize athletes’ health, game-day readiness, and performance, as well as in-game tactics.&nbsp;&nbsp;</p> <p>Catapult is a sports technology company that empowers professional teams to make data-driven decisions. We deliver health, performance, video, and AI insights from the locker room to competitive environments, ensuring every decision is an opportunity to gain an advantage, sharpen performance, and build lasting success.&nbsp;</p> <h2><strong>WE WANT PEOPLE WHO ARE PASSIONATE ABOUT PROVIDING EXCEPTIONAL PRODUCT SUPPORT</strong></h2> <p>Catapult Sports provides in-game video and data solutions to Division 1 NCAA football teams. We are looking for innovative, reliable technicians to join our Live Services Operations team to assist with the delivery of these services in 2025.</p> <p>We are looking for a talented and proactive&nbsp;<strong>Product Support Technician</strong> to support the rapidly growing customer base of our ambitious, fast-growing and transforming company. Based from our Orlando/Maitland office, you will be the customer’s primary point of contact to ensure Live Video solutions are tested and operational. <strong>This role is a contract/temporary position, where you will receive training and commit to at least 8 hours a week (weekend) starting in the summer 2026 through January 2027.&nbsp;&nbsp;</strong></p> <p>As a Product Support Technician, you will be responsible for providing time-sensitive front-line support to onsite technicians of our Focus Live product.&nbsp; Other responsibilities include monitoring and reporting on Live Games in collaboration with other members from our Live Services team, based in the Catapult Orlando/Maitland office.&nbsp; Product Support Technicians will report to the Live Services Team Lead.</p> <p>This role will have some roster work following the NCAA football schedule. We believe that our customers deserve the best platform and we pride ourselves in the service we deliver. We are on a mission to maximize and enhance their performance through delivering a high-quality customer experience. Our support team must match this ethos by taking responsibility for constantly improving productivity an