Account Executive III

Summary Supports Partner Relations Team accounts by providing high-level, proactive support. Quarterbacks and delegates agent support tasks and coordinates communication between Accounts and internal departments and carriers.

Essential Duties and Responsibilities include the following. Other duties may be assigned. 

•Acts as a liaison between internal departments, providing a central point of contact for Partner Relation Team Accounts;•Collaborates closely with Director of Partner Relations, Marketers, and Executive Leadership on Partner Relation Team Accounts; Attends regular in-person planning meetings;•Travel to meet with Accounts; attending in-person and virtual meetings•Demonstrates a strong desire to provide high-level support to Partner Relation Team Accounts, grow and improve relationships, and assist Accounts with supporting their growth plans;•Is a resource for Partner Relation Team Accounts by maintaining thorough knowledge of processes, both internal and carrier-specific;•Oversees the transfer and onboarding process for our Partner Relation Team Accounts; coordinates with Contracting and Broker Support Teams on requesting contracting be sent, status checks, etc. and provides overviews to applicable parties;•Collaborates and communicates effectively with agents, internal employees and departments, and carriers;•Conducts proactive outreach calls to Partner Relation Team Accounts•Documents all correspondence thoroughly;•Anticipates and communicates with Agent Services leadership any ongoing or potential issues or concerns with Partner Relation Team Accounts;•Works to resolve escalated issues for Partner Relation Team Accounts, maintains proactive and open lines of communication with Accounts, and asks for assistance as needed;•Addresses requests within a timely manner (same day if before 4:00 pm) and works with leadership to arrange coverage when out of office;•Critically thinks through situations and aims to provide first response closure whenever possible, provides accurate responses, and follows through to ensure full resolution;•Other duties as assigned.

Supervisory Responsibilities 

The role has no supervisory responsibilities. 

Competencies 

To perform the job successfully, an individual should demonstrate the following competencies: 

•Problem Solving - Identifies and resolves problems in a timely manner; Works well in group problem solving situations

•Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Serves as an example of how customer service should be

•Interpersonal Skills - Focuses on solving conflict, not blaming; Listens to others without interrupting; Remains open to others' ideas and tries new things.

•Written Communication - Edits email and written work for spelling and grammar;Explains in detail the situation, expected result and any next steps that are needed;Helps train team to become better at written communication

•Teamwork - Balances team and individual responsibilities; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives;Supports everyone's efforts to succeed

•Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently;Organizes or schedules other people and their tasks

•Professionalism - Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions

•Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time

•Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Commits to long hours of work when necessary tor each goals; Completes tasks on time or notifies appropriate person with an alternate plan

•Initiative - Undertakes self-development activities; Seeks increased responsibilities;Asks for and offers help when needed

Qualifications 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or 

ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Language Skills 

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively p