Customer Service & Admin Specialist (ZR_23699_JOB)

This is a remote position.

Customer Service & Admin Specialist

Schedule:

• Part-time (minimum 20 hours per week) with potential to grow to full-time (35-40 hours)
  

Client Timezone: New Zealand Standard Time (NZST)

Join a thriving HVAC company that’s at the forefront of New Zealand’s heating, ventilation, and air conditioning industry. This established business is experiencing exciting growth and is investing in cutting-edge CRM technology to enhance their customer relationships and streamline operations. The company operates with a modern, cloud-based infrastructure and is committed to leveraging automation and digital tools to provide exceptional service to their clients. You’ll be joining a forward-thinking organization that values innovation, efficiency, and long-term professional development, with opportunities to grow alongside the business as it expands its operations across multiple ventures.

We’re seeking a dedicated Customer Service and Admin Specialist to join our dynamic team and play a pivotal role in our digital transformation journey. This exciting position combines customer relationship management with administrative support and basic marketing responsibilities, offering the perfect opportunity for a versatile professional to make a significant impact. You’ll be working with state-of-the-art CRM systems, including our upcoming transition to GoHighLevel, and will have the chance to oversee automated lead nurturing processes while ensuring exceptional customer experiences. This role is ideal for someone who thrives in a remote environment, enjoys learning new technologies, and wants to be part of a company’s growth story from the ground up.

Responsibilities

• Provide outstanding customer service support through multiple communication channels including phone, email, and text messaging
  
• Manage and maintain customer information and interactions within advanced CRM systems
  
• Oversee automated lead nurturing processes and ensure smooth system operations
  
• Handle inbound customer inquiries and conduct outbound calling campaigns as needed
  
• Create and send engaging email communications and customer correspondence
  
• Support basic marketing initiatives including email campaigns, newsletters, and social media management
  
• Assist with the exciting transition from current CRM system to GoHighLevel platform
  
• Provide comprehensive administrative support across various business operations
  
• Monitor and optimize customer communication workflows and processes
  
• Collaborate directly with business leadership to ensure seamless operations
  

Requirements

• Excellent verbal communication skills with a professional phone manner
  
• Strong written communication abilities for email and text correspondence
  
• Experience with CRM systems (GoHighLevel experience highly preferred but comprehensive training provided)
  
• Proven customer service background with ability to handle inquiries professionally and efficiently
  
• Basic marketing knowledge and enthusiasm for learning email marketing strategies
  
• Self-motivated and able to work independently in a remote environment
  
• Adaptability and willingness to learn new software platforms and embrace system transitions
  
• Reliable high-speed internet connection and personal computer equipment
  
• Availabil