Director, Office Services

JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Director of Office Services

Company Overview

JLL is seeking an experienced workplace services leader to transform and professionalize a multi-site office operations platform for a key client.

Position Summary

The Director of Office Services is responsible for leading a comprehensive office services platform across the client's offices and support locations. This director-level position will oversee mailroom and package operations, office supplies, employee amenities, and service standards while creating a more professional, secure, technology-enabled, and cost-efficient operating model. The role is critical as the client transitions from current mailroom and office support practices toward a centralized hub-and-distribution model.

Key Responsibilities

Office Services Leadership

• Lead day-to-day office services across multiple client locations, including mailroom, package handling, office supplies, employee amenities, and general office support
• Establish consistent office service standards across all locations, including coverage models, escalation protocols, service expectations, and quality control
• Manage a small internal team and coordinate with third-party vendors to ensure reliable, professional, and consistent service delivery

Mailroom and Package Operations

• Oversee all inbound and outbound mail and package operations, including receipt, scanning, notification, pickup, delivery, and shipping
• Implement and enforce full chain-of-custody procedures, including scanning packages in and out, secure storage, pickup controls, and documented accountability
• Create comprehensive policies for personal package acceptance, outbound personal postage, employee pickup, after-hours needs, and package retention
• Coordinate with technology platforms such as Quadient or potential alternatives for accountable mail, package tracking, employee notifications, and self-service shipping

Office Supplies and Inventory Management

• Develop a standardized office supply program, including approved supply lists, ordering protocols, usage tracking, inventory thresholds, and preferred vendors
• Consolidate purchasing through negotiated vendor relationships, including Staples, Costco, Sam's Club, JLL Marketplace, or other approved procurement channels
• Implement data-driven inventory and asset tracking processes that identify usage by location, frequency, cost, and department

Employee Amenities and Hospitality Support

• Manage office-related employee amenities, including water service, breakroom supplies, conference room refreshments, beverage service, food storage support, and lactation room support
• Coordinate service standards for high-touch meetings, executive visitors, client meetings, and conference room readiness
• Address operational issues such as water quality, delivery frequency, refrigerator capacity, and meeting beverage replenishment

Relocation and Move Services

• Lead planning and execution of office relocations, moves, and space reconfigurations
• Coordinate internal move services including furniture relocation, equipment transfers, asset tagging, and employee workstation transitions
• Manage warehouse operations supporting office moves, including receipt, storage, tracking, and distribution of furniture, equipment, and materials
• Develop and implement move management procedures including pre-move planning, day-of coordination, post-move support, and closeout documentation
• Coordinate with facilities, IT, security, and department leaders to minimize business disruption during relocations
• Oversee management of marketing materials distribution and storage as part of move coordination
• Support the transition to a centralized hub-and-distribution model as the client consolidates office locations

Vendor and Technology Management

• Evaluate and manage vendors supporting mailroom services, reception, office supplies, shipping, visitor management, water service, print services, warehou