Senior Property Manager-Culver City

JOB SUMMARY

Salary Range: $105,000-$125,000 annually, plus potential for commission and bonus.

The Senior Property Manager is responsible for the day-to-day operations of multiple residential multifamily properties, or a single complex property, and the mentorship and training of assigned Property Managers within the region. The individual in this role manages on-site team members and resources to ensure the property functions and goals are met in accordance with Holland Partner Group’s Core Values.

ESSENTIAL JOB FUNCTIONS

• Manage all phases of community operations for multiple properties, or a single property, under the direction of the Regional Manager.
• Ensure all staff is motivated, functions as an effective team, and provides an exceptional customer experience.
• Maintain a proper inventory of supplies and tools sufficient for providing service and maintaining the property, both in the administrative office as well as the maintenance department.
• Oversee the Maintenance Manager in administering a preventative maintenance program that minimizes emergency repairs and service requests.
• Provide mentorship and training for assigned property managers in the region.
• Coordinate the information and reporting submissions for assigned properties at client or leadership request.
• Review the variance notes, budget drafts, and client reporting for other properties as assigned by leadership.
• Conduct community staff meetings and safety meetings on a regular basis.
• Develop and support property budgets, marketing plans and reforecast.
• Handle all resident issues in a timely manner to ensure an exceptional customer experience.
• Oversee and support the Point of Sales process to ensure compliance with the program.
• Review and approve or reject resident applications, leases, renewals, and move-in documents.
• Actively participate in pricing and owner calls and discussions to ensure the property is meeting or exceeding benchmark expectations.
• Ensure the timely and accurate completion of various daily, weekly, and monthly reports.
• Understand, support, and apply principles of Fair Housing and Landlord-Tenant Laws.
• Work with the Sales Team to increase property income, resident retention, and lease renewals, and encourage sales on other income opportunities, through the Point of Sale Renewal program.
• Participate in Market Surveys, Quarterly Competitive Market Assessments and Outreach Marketing activities to support the success of the property.
• Manage the property relationship with the Community Operations Team.
• Regularly inspect the community to ensure Holland Residential standards are met and offer recommendations for community capital improvements or repairs.
• Provides coverage and back-up support for other properties, when needed.
• Represent Holland Partner Group in a professional manner at all times.
• Conform to company apparel standards and set a positive example for all Associates.
• Perform all other duties as directed and assist the overall team effort in any way possible.

JOB REQUIREMENTS

Education:  High school diploma or equivalent is required.  A college degree in related coursework or equivalent years’ experience strongly preferred.

Experience:  Minimum of four years’ experience in residential property management with three years’ supervisory experience required. Experience as a Holland Property Manager at a lease-up may be considered in lieu of supervisory experience.

Knowledge, Skills and Abilities Required:

• Skilled in marketing and budgeting with sales or multi-family leasing and/or product sales.
• Knowledge of unit turn, maintenance, grounds keeping, painting and landscaping.
• Ability to work effectively with all levels of employees while inspiring respect and credibility.
• Skilled in supervising and motivating others to ensure property goals and objectives are met.
• Knowledge of Fair Housing and Landlord-Tenant Laws.
• Excellent communication, organizational and leadership abilities.
• Proficient in Microsoft Office suite and a familiarity with on-site software systems. Yardi preferred.
• Strong customer service, diplomacy, and crisis diffusion skills.
• Financial understanding and ability to formulate strategies based on property data.
• Good verbal and written communication skills.
• Ability to accurately perform basic to intermediate mathematical functions.
• Ability to accurately perform multiple tasks in a complex and fast-paced operating environment.
• Ability to understand and clearly explain legal documents.

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