Assistant Customer Success Intern - Remote (Europe)

🏡 Join GuestReady!

GuestReady is a game-changer in short-term rental and hospitality management, operating across the UK, France, Portugal, Spain, and the UAE.
Since 2016, we’ve been redefining the industry with cutting-edge technology and top-notch service.

We’re now looking for a Customer Success Intern (PMS Department) to join our global team and help us deliver seamless experiences for our partners and internal users.

If you’re organized, curious, and eager to learn how technology and customer operations connect in a fast-paced, international environment — this role is for you!

🎯 Role Overview

As a Customer Success Intern within the PMS (Property Management System) team, you’ll play a key role in supporting multiple departments across GuestReady, including the Help Center, Newsletter, Account Management, and Product teams.

You’ll assist with operational follow-ups, content management, and internal communication — all while helping to ensure a smooth experience for both our internal teams and external partners.

This position is fully remote, offering you the flexibility to work from anywhere while collaborating with colleagues around the world.

💼 Key Responsibilities

Key Responsibilities
✅ Draft, translate, and update Help Center articles and user guides in multiple languages (EN/PT/ES).

✅ Support internal communications by reporting product releases and preparing newsletters.

✅ Manage and maintain demo environments, ensuring data accuracy and up-to-date content.

✅ Prepare and distribute informative emails and incident notifications to relevant stakeholders.

✅ Track development requests and assist in coordinating integration follow-ups with partners.

✅ Clean, organize, and analyze operational data to ensure documentation and reports remain accurate and consistent.

🛠 What You Need to Succeed

🔹 Excellent written communication skills.
🔹 Strong attention to detail and organizational abilities.
🔹 Comfortable using tools like Notion, Google Sheets, and Looker Studio.
🔹 Fluency in English (Portuguese, French, or Spanish is a plus).
🔹 Curious, proactive, and eager to learn about SaaS operations and customer success.

🎁 Perks & Benefits

💻 Fully Remote – work from anywhere with flexible hours.
🚀 Be part of a fast-growing, tech-driven hospitality company.
🌍 Collaborate with a diverse, multicultural team.
📚 Gain hands-on experience across multiple departments.
💡 Receive mentorship and exposure to real SaaS and customer success processes.

🙌 Join Us on This Exciting Journey!

Even if you don’t tick every single box, we encourage you to apply!
If you’re around 70% there — we’d still love to hear from you. Many skills can be learned on the job.

🌈 Diversity & Inclusion

At GuestReady, we celebrate diversity and are proud to be an equal-opportunity employer.
We value unique talents and perspectives and welcome applicants from all backgrounds — regardless of race, gender, religion, sexual orientation, disability, age, or culture.

Let’s build something amazing together! 🚀