Director, Customer Success Management Automotive Design and Manufacturing

Job Requisition ID #

Customer Success at Autodesk

We are on a multi-year journey to move our technology from digital desktop tools, to a cloud- based subscription model where we change the way the world designs and creates in the physical world. This will require changing the way we develop, sell, and operate our products, and is a prerequisite for helping our customers radically improve the way their products are designed, built, and used.

The combined Enterprise Success team delivers services that help our enterprise customers implement and adopt Autodesk technologies faster and more effectively. By driving adoption within this strategic, named customer segment, Customer Success plays a major role in increasing overall adoption as well as customer loyalty and lifetime value.

Position Overview

The role of Director Automotive Design and Manufacturing (AD&M) Customer Success Management reports to the Sr. Director, Enterprise Customer Success - Americas.

With AD&M representing ¼ of the Americas portfolio, you will help ensure that we meet our consumption, consulting revenue, value realization and customer sentiment goals for the region. Additionally, the Director will serve as the primary liaison between NA AD&M Sales, TAM and TSE and lead the execution strategies for Automotive Design and Manufacturing in the Americas.

This is a challenging role that requires exceptional stakeholder management, team building, motivational and analytical skills. The right candidate is truly passionate about customer advocacy and has a proven track record to talk about! Additionally, you will have a focus on creating effective Customer Success Plans and foster an environment of execution. This leader must embrace diversity as a core guiding principal as to how our team will be composed and leveraged.

Responsibilities

• Lead a team of 3 Managers/Senior Managers and 17+ CSMs

• Accountable for driving customer adoption and maturity by creating customer outcomes across our AD&M portfolio

• Focus the team to develop and execute Customer Success Plans detailing efforts to achieve higher adoption and satisfaction, aligned to customer business outcomes

• Increase lifetime value of Customer through greater advocacy and reference-ability

• Serve as a customer advocate of the customer's requirements for Autodesk AD&M Solutions

• Align services from Consulting, Support and third-party Partner ecosystem to drive consumption and create value for customers

• Champion ideas for evolving the Customer Success practice for use across the global organization

• Attract, hire and retain a diverse and elite group of Customer Success Managers- fostering career development, global collaboration, and high-standards of a world class practice

• Developing the next generation of managerial talent

Minimum Qualifications

• Minimum 10+ years of experience with 5+ leadership experience within customer-facing organizations

• 5+ years of Automotive Design and Manufacturing industry expertise

• Track record of hiring and developing diverse and high performing talent- both at the manager and individual contributor level

• Empathy for customers and passion for delivering customer outcomes

• Strong leadership skills with proven ability to influence through persuasion, negotiation, and consensus building

• Demonstrated desire for continuous learning and improvement

Preferred Qualifications

• Self-starter that thrives in the face of challenge. You are dedicated to clearing obstacles with a resourceful and collaborative approach to problem-solving

• High attention to detail, balanced with the ability to absorb large amounts of information and can distill this down into essentials

• Enthusiastic and creative with the ability to inspire others

Learn More

About Autodesk

Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

We take great pride in our culture here at Autodesk – our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers.

When you’re an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all. Ready to shape the world and your future? Join us!

Benefits

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