Business Operations Manager, SMB Americas

We are looking for a passionate and experienced Business Operations Manager to partner with the Head of SMB of Americas (North America and LATAM). As the PMO, you are focused on establishing and maintaining high standards of project management, processes, and best practices to ensure the successful execution of key strategic initiatives for SMB Americas. You'll closely partner with Sales Leaders, Strategy, Product, and Marketing teams to address core business opportunities and challenges. We are looking for a proactive, motivated individual who excels in a dynamic and fast-paced environment. With a strong desire to learn and innovate, you will be adept at solving complex problems and delivering solutions that benefit SMB teams across the Americas region. In this role, you will define project goals and scopes, ensure effective communication across various functions and regions, and continuously enhance business solutions for global clients.



Responsibilities:

Building collaboration across SMB Americas:

- Creates and maintains forums for key reporting and engagement, including managing documentation, schedules, coordinating meetings. This extends to assisting with budgeting and financial tracking, with a goal to optimize team/management alignment.

- Facilitates clear communication channels between stakeholders to ensure alignment of goals, expectations, and activities throughout a project lifecycle. This includes regular status updates, progress reports, and meetings with key stakeholders.

- Develops and leads initiatives to foster collaboration and engagement across a multi-city sales team, with the goal of creating opportunities for recognition and cross-team interaction, all in alignment with the broader SMB Americas mission and vision.

- Build and maintain productive relationships with internal and external stakeholders; facilitate effective decision-making by presenting project updates, risks, and recommendations to senior leadership and steering committees.



Business strategies impacting growth priorities:

- Build and demonstrate a proficient understanding of the SMB Americas Sales business and larger SMB ecosystem to influence key priorities and workstreams.

- Owns or represents Americas-specific business opportunities or gaps that require continuous project monitoring, identify potential risks and issues, and implement proactive mitigation strategies to ensure successful project delivery within defined constraints.

- Establish and maintain project governance frameworks, processes, and best practices to ensure consistency, transparency, and adherence to standards across the organization