Front End Developer/ Technical Consultant, Creator Workflows

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

This role is part of the Creator Workflows and Platform Expert Services team and will be a functional and technical expert on ServiceNow’s front-end technologies. The ideal candidate for this role is passionate about the intersection of human needs and business impact. They thrive in a fluid work environment, is a self-motivated partner/leader, and a hands-on maker who works across a variety of industries, and can synthesize diverse perspectives. An exceptional designer OR developer with some capability in the other discipline will also be considered.

What you get to do in this role:

• Build ServiceNow user experiences considering customer design, responsiveness, and WCAG 2.1 accessibility (HTML, CSS, AngularJS, SASS, Bootstrap 3, JSON, REST APIs) across all ServiceNow solutions.
• Lead customer design workshops around Service Portal, Workspace, and Mobile
• Transform co-created future state narrative design into an experience, then enhance and refine through validation of design concepts
• Act as a liaison between customer and third-party design/creative teams and customer leadership and stakeholders to ensure optimum functionality, performance, accessibility, scalability, and security
• Draft technically focused user stories, their acceptance criteria, testing strategy, and knowledge transfer while supporting customers in reviewing and approving them
• Create and deliver front-end solutions that consider long-term technical architecture, process design, and ServiceNow technical standards
• Support the engagement efforts related to Platform wide process definition, re-engineering, improvement, and gap analysis of current/future-state processes and functionality during workshops with key customer sponsors and stakeholders
• Advise customers in their efforts to take advantage of the ServiceNow Front End capabilities in their efforts to improve their existing processes and user experiences
• Guide and provide ad-hoc oversight and enablement for the customer’s future administrators throughout the engagement
• Be a lead member of an overall engagement project team focused on delivering successful and substantive customer outcomes
• Juggle multiple and complex projects/initiatives
• Promote continuous improvement practices for delivery/engagement materials
• Support specific sales activities when required
• Provide training and mentoring to other members of the ServiceNow delivery team and partner ecosystem upon request
• Up to 30% travel, depending on customer needs and internal meetings.

Qualifications

To be successful in this role you have:

Minimum Qualifications:

• At least 5 years of configuration or development experience – ServiceNow app dev, web development, integrations, ServiceNow portal, workspace, and mobile solutions
• Demonstrated ability to influence and consult (providing options with pros, cons, and risks) in complex and varied customer environments, while providing thought leadership to customer sponsors/stakeholders in solving business process and/or technical problems
• Experience developing with common JavaScript frameworks (AngularJS, Re