Calvin Klein NYC Flagship Store General Manager - Calvin Klein

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Calvin Klein is searching for an innovative Flagship Store General Manager to guide our high-profile, high-volume New York City global flagship. The ideal candidate will be a brand ambassador with an entrepreneurial approach, capable of leading a dynamic team while ensuring that every customer experience reflects the iconic style, innovation, and sophistication of Calvin Klein.

In this key leadership role, you will drive store profitability, deliver outstanding brand experiences, and cultivate a culture of excellence within your team. You will collaborate cross-functionally with buying, visual merchandising, marketing, and operations teams to elevate Calvin Klein’s presence and influence in one of the most competitive retail markets in the world.

The anticipated start date for this position is on or around August 2025.

Responsibilities:

Store Leadership & Sales Strategy

• Own all aspects of flagship performance including sales, profitability, and customer experience
• Set and implement business plans aligned with KPIs to drive traffic, increase conversion, and boost customer retention
• Encourage and lead by example, actively engaging with the sales floor and ensuring 80% of your time is spent driving performance on the floor.
• Analyze sales data and metrics, translating insights into actionable strategies that elevate business results
• Demonstrate executive presence and business sense through regular engagement with senior leadership during store visits and brand events

Team Development & Culture

• Recruit, develop, and retain a high-performing team passionate about fashion, design, and the Calvin Klein brand
• Cultivate a strong leadership culture through coaching, feedback, and development plans
• Build an inclusive and motivating work environment where team members feel valued, engaged, and empowered to contribute to store success
• Partner with leader on succession planning and performance management

Customer Experience & Community Engagement

• Champion a client-first culture by driving elevated service standards and personalized shopping experiences
• Leverage CRM tools and storytelling to develop loyal brand ambassadors
• Lead in-store events and local community partnerships to increase Calvin Klein brand awareness and develop authentic relationships
• Cultivate a sense of belonging and hospitality for every customer interaction

Visual Merchandising & Brand Standards

• Partner with VM and product teams to ensure timely execution of floor sets, campaigns, and seasonal product launches
• Maintain pristine store aesthetics in line with Calvin Klein’s global brand standards
• Supervise visual impact, adjust in real time based on product performance and customer response

Operational Excellence

• Supervise operational processes including inventory management, loss prevention, staffing, payroll planning, and compliance
• Maintain accountabilities for all controllable expenses and drive operational efficiency through smart scheduling and planning
• Ensure full alignment with corporate policies and procedures including LP, POS, audit protocols, and safety standards

Qualifications:

• 5+ years of progressive retail leadership experience, with 2+ years leading a high-volume, premium/luxury flagship or concept store
• Shown ability to deliver strong financial results and drive profitability through outstanding team leadership and strategic execution
• Strong business acumen: able to interpret metrics and build action plans around performance
• Dynamic and charismatic leader with strong interpersonal and communication skills
• Passion for fashion, design, culture, and the Calvin Klein brand
• Deep understanding of the NYC market, luxury client expectations, and community building
• Highly adaptable, organized, and hands-on
• Comfortable working a flexible schedule, including nig