Sr Director, IT - Enterprise Application Services

The Sr. Director of Enterprise Application Services is expected to manage leaders of various application portfolios within IT including the team to support all front-end and back-end applications and hardware used in both Retail and Dining. This includes Point of Sale (POS), Self-Checkouts (SCO), Self-Ordering Kiosks (SOK), backend dining solutions, inventory receiving units and any future applications. This person will lead one or more teams to provide end-to-end support for the movement of data to and from the POS, including PLU, Promotion and Price files and Sales from the POS through to the SAP CAR system. He/she will work with the SAP and Application Services teams as part of this end-to-end support. This role is, also, responsible for managing the new stores/platforms and store remodel IT functions. This team is responsible for the implementation of all store systems required for a retail or dining location. It includes coordinating all activities across IT to support the implementation of the front end and back-end systems.

DUTIES AND RESPONSIBILITIES:

Leadership and Collaboration

· Foster a collaborative and innovative engineering culture, promoting continuous learning and development.

· Collaborate with other business department heads/leaders, including Store/Platform leadership to align technology initiatives with overall business strategies.

· Provide leadership and mentorship to one or more engineering/support/third-party teams, fostering a culture of excellence, accountability, and teamwork.

· Provide timely and accurate communication of pertinent information regarding the activities of the team to the appropriate business units and IT Management team.

Strategic Planning, Vision, and Execution

· Ability to deal with rapidly changing technology landscape by strategizing and generating a compelling vision of Technology Infrastructure for the future.

· Leading cross-functional teams/initiatives to achieve the vision timely and qualitatively.

· Contribute to the strategic technology plans of the organization.

· Drive innovation in IT Infrastructure to improve efficiency, scalability, and security.

 

Budget, Contracts, and Vendor Management

· Develop and manage budgets for Store Systems related initiatives, ensuring optimal labor resource allocation.

· Collaborate with procurement and legal teams to negotiate contracts with vendors, service providers, and consultants. Manage vendor relationship and productivity in the areas of responsibility.

· Monitor expenditures to ensure adherence to budgetary constraints.

· Collaborate with finance and procurement teams to reconcile spend versus budget every period.

 

Application Portfolio Management

· Manage effective governance and portfolio management of all business apps to ensure stakeholder engagement, consensus on prioritization, effective resource management, and functional accountability through all phases of application and product lifecycle.

· Experience dealing with large scale implementation projects as well as continuous improvement of Retail, and Dining systems such as SAP S4 Hana, CAR, TCPOS Point of Sale, Payment Terminals, Payment Processors, Snowflake Cloud Data Warehouse, Analytics, and Data Integration among many others.

· Deployment of security patches (OS & Applications) and/or updates to support all business systems including servers, POS, pin pads, and backend systems.

· Guide IT leaders who in turn are responsible for leading one or more teams of software engineers, IT analysts, Project Managers/Scrum Masters, Product Owners, and Product Managers to perform design, development, configuration, testing/quality assurance (QA) in delivering business application solutions.

· Collaborate with various business teams and other IT areas to ensure the smooth opening of new stores/platforms as well as store/platform remodel activities. All Store System deployment, project management, and coordination with associated IT Infrastructure (Network/Cloud) as well as Information Security are expected.

· Work closely with other IT leadership in developing short- and long-range plans and review these plans with senior IT leadership as well as other organizational management.

· Ensure all Service Level Agreements (SLAs) are appropriate for the agreed service level targets; participate in incident and problem management activities (Level 2, 3), as needed, in support of 7x24 business objectives.

 

POSITION QUALIFICATIONS:

· Bachelor’s degree in the field of Computer Science or Information Systems; Master’s degree preferred.

· 10+ years of relevant experience in the fields of IT Solutions Development, Deployment, and Support, dealing with a variety of technology and functional solutions in the Store Systems area.