Technical Manager Client Technology

Overview

Are you passionate about revolutionizing technical and healthcare education? Do you seek a vibrant, forward-thinking setting where your impact is valued? If so, we welcome YOU to join our team as the Technical Manager Client Technology! Make a difference in technical education and healthcare with us!

 

The Technical Manager of Client Technology is a hands-on leadership role that blends deep technical expertise with people and project leadership. Approximately 70% of the role is dedicated to technical tasks—designing, developing, and supporting enterprise end-user technology solutions—while 30% is focused on team management, coaching, and strategic planning.

 

This role is instrumental in enhancing end-user experiences, improving operational efficiency, and aligning client technology initiatives with broader business goals. The manager provides technical direction, mentors team members, and partners with IT leadership to drive innovation and ensure seamless execution of strategies.

 

What We Offer:• Competitive salary ranging from $105,000 - $115,000 per year depending on experience• FREE UTI or Concorde Tuition for you AND your Immediate Family• Medical/Dental/Vision/Life Ins/STD & LTD Ins• 401K, Paid Holidays, Paid Time Off• Paid Parental Leave

• Remote working environment with up to 15% travel

Responsibilities

Development and Support of End-User Computing Solutions

• Leadership: Oversee standards for device imaging, provisioning, configuration, and patch management. Lead development and support for enterprise-wide hardware, software, and security solutions. Drive encryption, antivirus, mobile device management, and compliance enforcement.
• Technical Expertise: Handle complex endpoint engineering issues and initiatives. Stay updated, evaluate relevance, and recommend improvements. Develop scripts and integrations to streamline processes. Implement solutions using tools like Microsoft Endpoint Manager, Intune, SCCM, JAMF, and VDI platforms.
• Solution Architecture: Architect and implement solutions using tools such as Microsoft Endpoint Manager, Intune, SCCM, JAMF, and VDI platforms. Incorporate cutting-edge solutions to foster innovation, enhance user experience, streamline operations, and improve organizational effectiveness

Stability, Performance, and Security

• Environment Management: Ensure a stable, reliable, and scalable global end-user computing environment. Maintain documentation, knowledge base content, and training materials. Regularly evaluate, refine, and document processes, policies, and procedures to align with best practices and evolving technologies.
• Security Initiatives: Drive endpoint security initiatives, including encryption, antivirus, mobile device management, and compliance enforcement. Maintain comprehensive documentation of incidents and problems, ensuring timely resolution in adherence to established Service Level Agreements (SLAs) and implementing preventative measures to avoid recurrence.
• Performance Improvement: Deliver measurable improvements in system performance and user satisfaction.

Continuous Improvement and Team Leadership

• Collaboration and Alignment: Collaborate with IT leadership and business stakeholders to align client technology initiatives with organizational priorities. Plan and prioritize project work, ensuring timely delivery and alignment with business needs.
• Team Development: Build and maintain a motivated, professional, and engaged team. Utilize effective training, performance management, and career development activities. Provide technical guidance, feedback, and career support to engineers and analysts.  Acknowledge and reward employee contributions and achievements.
• Process Optimization: Regularly evaluate, refine, and document processes, policies, and procedures to maintain alignment with best practices, evolving technology landscapes, and organizational priorities. Drive a culture of continuous improvement, ensuring adaptability and scalability.

Qualifications

• High School Diploma/GED and a minimum of nine (9) years of experience in client technology or endpoint engineering roles - or - Bachelor’s degree in Computer Science, Information Technology, or related field and five (5) years of experience in client technology or endpoint engineering roles (required)
• Minimum of two (2) years in a technical leadership or managerial capacity (required)
• Experience with Agile or ITIL-based service management practices (preferred)

SKILL