Senior Library Technology Service Specialist

Posting number: 39190

Department: Houston Public Library

Division: HPL - DIGITAL STRATEGIES

Job classification: SENIOR LIBRARY TECHNOLOGY SERVICE SPECIALIST

Posting type: Open

Categories: Library, Customer Service, Education, Training & Library

Summary

Applications Accepted From:Applications Accepted From: ALL PERSONS INTERESTED

Division: Digital Strategies
Section: TECHLink
Reporting Location: TECHLink  Dixon, 8002 Hirsch Road
Workdays & Hours: Monday – Sunday 8:00 AM – 8:00 PM*
*Subject to Change

DESCRIPTION OF DUTIES / ESSENTIAL FUNCTIONS:   

The Houston Public Library seeks an energetic, customer service-oriented individual to provide quality customer service and technology-focused instruction to a diverse customer base as the Senior Library Technology Specialist at a TECHLink location. Successful candidates will communicate effectively, provide exceptional customer service, enjoy working with, learning, and teaching new and emerging technologies, be at ease multitasking in a fast-paced public service setting and enjoy interacting with people of all ages from diverse backgrounds.

The Senior Library Technology Service Specialist:

• May serve as the assistant manager to lead the daily activities of staff and volunteers.
• Provide one-on-one or small groups instruction on 3D printing, laser cutting, digitization, scanning, custom embroidery, robotics, virtual reality headsets, digital artistry, and other technologies.
• Guides customers in video production activities including recording and editing video; using green screen technology and teleprompters; and multiple microphone setups.
• Assists customers in music production, recording vocals, live and virtual instruments, mixing and editing digital audio, and creating streaming media content.
• Develops and conducts group workshops on various technologies and maker space devices.
• Facilitates workshops on using Microsoft Products (Excel, PowerPoint, MS Word), Adobe applications (Photoshop, Premiere, Dreamweaver), digital animation, creating multimedia presentations, music and video production.
• Conducts outreach to neighborhood institutions and organizations as needed; examples are neighborhood civic clubs and elementary schools and community colleges.
• Troubleshoots equipment and computer problems; attempts solutions before escalating to Desktop Support team or for manufacturer or third-party repair.
• Installs software upgrades and new technology hardware at their respective location.

• Gathers or collects data to generate reports, activity logs, and related utilization information.
• Work evening and weekend (Saturday and/or Sunday) hours as needed to ensure adequate coverage for service operations; and perform other duties as assigned.

To learn more about TECHLink, please visit https://houstonlibrary.org/techlink.  

Applicants are encouraged to submit a Cover Letter and Resume when applying.

WORKING CONDITIONS
Position requires stooping and bending; lifting of library materials up to 20 pounds. Must be able to move freely throughout the library to file/retrieve library materials. Must be able to effectively communicate orally and in writing.

Examples of duties

EDUCATIONAL REQUIREMENTS
Requires a high school diploma or a GED

EXPERIENCE REQUIREMENTS
Three (3) years customer service experience working in an environment providing or supporting technology services.

LICENSE REQUIREMENTS
None

Qualifications

**Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6.**

Experience providing programming and services in a library setting.

• Proficient computer skills working with both hardware and software;
• Experience working with people of diverse backgrounds;
• Ability to communicate effectively orally and in writing;
• Strong interpersonal skills and the ability to collaborate with others;
• Experience working with children and families; and
• To better serve our diverse communities, fluency in a foreign language is highly preferred

Supplemental information

SELECTION / SKILLS TESTS REQ