Client Delivery Manager

 

At Chain IQ, your ideas move fast.

 

Chain IQ is a global AI-driven Procurement Service Partner, headquartered in Baar, Switzerland, with operations across main centers and 16 offices worldwide. We provide tailored, end-to-end procurement solutions that enable transformation, drive scalability, and deliver substantial reductions in our clients' indirect spend. Our culture is built on innovation, entrepreneurship, ownership, and impact. Here, your voice matters - bold thinking is encouraged, and action follows ambition.

 

Join our Team 

It is an exciting time at Chain IQ and our team in Bucharest is seeking a highly motivated Client Delivery Manager to strengthen our EMEA Client Engagement Team. 

 

Role Purpose

In this pivotal role supporting our EMEA team, you will serve as a Client Delivery Manager, working directly with key accounts. You will collaborate directly with Client Engagement Managers as well as with our operational and functional teams globally to ensure seamless service delivery, client success, and operational excellence. Successful candidates will combine strong project management skills, consulting or corporate experience in either procurement or finance, with exceptional communication abilities and a proactive, hands-on mentality.

You will support the development and execution of strategic plans, resolve complex issues with a hands-on approach, and champion continuous improvement using data-driven insights. Working closely with both internal teams and client stakeholders, you will ensure resources align with business priorities and profitability targets.

  

Main responsibilities will include:

• Oversee and support client relationships — ensuring consistent delivery of value and operational excellence.
• Identify growth opportunities and contribute to client success initiatives.
• Co-manage relationships with client organizations and senior stakeholders.
• Set up and maintain governance structures to monitor performance and manage risk.
• Enforce data quality standards in reporting, flagging service quality issues.
• Prepare and present monthly reports and execute corrective actions.
• Flag and manage resourcing issues to ensure both quantity and quality needs are met.
• Participate in internal huddles to ensure seamless alignment between teams.

 

Requirements:

• 5+ years of experience in client delivery, project management, or consulting.
• Bachelor’s degree in Business, Finance, Management, or related field (MBA a plus).
• Experience with multinational organizations (B2B experience is a plus).
• Solid understanding of sourcing and procurement processes.
• Strong track record in stakeholder management and influencing senior leaders.
• Excellent analytical skills and ability to work with data for performance insights.
• Fluent in English (German is a strong plus).
• Proactive, hands-on, and solution-oriented mindset, with leadership capabilities.

 

Join a truly global team.

 

We offer a dynamic and international environment where high performance meets real purpose. We're proud to be Great Place to Work-certified and even prouder of the people who make that possible. Let’s shape the future of procurement - together.

 

Chain IQ – Create. Lead. Make an impact.

 

 

 

Information for agencies: Applications sent or uploaded by placement agencies or similar are not desired, will therefore not be considered and will be deleted.