Senior Customer Support Representative

Location: Champaign,Illinois,United States

Wolfram, creator of Mathematica. Wolfram|Alpha and Wolfram Language, is seeking a Senior Customer Support Representative to join the Customer Service department. The Senior Customer Support Representative is responsible for communication, web registrations, order entry and other administrative tasks, as well as mentoring and assisting new Customer Support Representatives. The ideal candidate for this position will be a high-energy, multitasking individual who can balance quality and quantity.

Responsibilities

• Communication
  • Directing email from Account Executives
  • Directing email from customers
  • Handling internal calls for Account Executives for order placement or problem resolution
• Order entry
  • Checking manual site orders
  • Processing web orders
  • Processing internal orders
• Administrative tasks
  • Processing credit card errors
  • Identifying and handling ordering entry errors
  • Processing return material authorizations

Requirements

• Exceptional organizational and time-management skills
• A minimum of a two-year degree or a high-school diploma and equivalent experience
• Two to four years of experience in a customer service environment
• Being computer literate and willing to acquire additional skills as deemed necessary
• Enjoys working with people and solving problems
• Enthusiasm
• Willing to go the extra mile to assist customers
• Experience with database systems will be considered a plus

Location: Champaign, Illinois
 
Wolfram is an equal opportunity employer and values diversity at its company. Women, people of color, members of the LGBTQ community, individuals with disabilities and veterans are strongly encouraged to apply.