Assistant Director of Residential Area Operations

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The University of Miami is home to over 16,000 undergraduate and graduate students from around the world. The Department of Housing and Residential Life is home to an extensive residential program featuring seven residential communities. The cornerstone of the residential program is a system of residential colleges that blend the Oxford and Cambridge tradition of live-in faculty with the American commitment to student development and academic success. Residential Colleges range in size from 400 – 700 students. The University also offers apartment-style areas housing approximately 700 - 1100 continuing students. We strive to fulfill our vision – Student Housing for Student Success.  

General Description (Purpose and Function):

The live-on Assistant Director of Residential Area Operations provides leadership and oversight of housing and residential life safety initiatives, security operations, customer service, and crisis response. This role ensures a comprehensive, proactive, and responsive approach to student safety, security systems management, and emergency preparedness across residential communities especially as it pertains to our increasing number of updated and modern security systems. The Assistant Director collaborates with campus partners, supervises graduate and undergraduate level staff, and develops policies and programs that foster a safe and secure living environment. Additionally, they work collaboratively with the Residential Life Coordinator of Safety & Security on the overnight Safety & Security student staff program.

Salary Range:

$50,000 -$52,000

Leadership and Training:

• Directly supervise two Graduate Assistant Security Coordinators, offering guidance, support, and development opportunities.
• Lead the design, implementation, and facilitation of training programs, presentations, and resources for all HRL student staff, with a focus on crisis response protocols and best practices.
• Ensure student staff adhere to University and Departmental policies and procedures, particularly regarding crisis management and response.
• Contribute to student staff development by assisting with recognition initiatives, performance evaluations, and the hiring process within the residential area operations team.
• Actively participate in Residential Life meetings, trainings, and professional development opportunities.
• Provide assistance to the Residential Life Coordinator for Safety & Security as needed, supporting projects and initiatives as directed by the Associate Director of Residential Area Operations.
• Attend HRL and University special events such as trainings, orientation, etc. as directed by the Associate Director of Residential Area Operations.
• Attend monthly HRL Safety & Security meetings and special events as assigned by the Associate Director of Residential Area Operations.

Crisis Response: 

• Assumes weekday, weekend, and holiday/vacation duty coverage of campus through serving in the professional staff on-call duty rotation to provide appropriate crisis response for all on campus residents. Crisis response is of a high volume and level. Opportunity to move to a second tier of leadership duty response.
• Creates and maintains procedures for all security systems including but not limited to CCTV, access systems, door prop panels, panic buttons, and proxiguard.
• Provides leadership, training, scheduling and accountability for all student staff crisis response. Provide initial in-person response to duty calls placed during the hours in which the incumbent in this position is at work. This responsibility includes responding to emergencies, health and wellness concerns, and student conduct incidents.
• Review and update all standard operating policies and procedures related to on-call response for student staff.
• Provide accurate reports related to duty and crisis incident response.
• Assist in enforcing University policies, procedures, and behavioral expectations of residents.
• Participate in administrative room searches performed in conjunction with the Adm