Community Outreach & Customer Success Associate

Benefits:

• Bonus based on performance
• Competitive salary
• Employee discounts
• Free food & snacks
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

About Us:British Swim School of West Portland Suburbs is a mission-driven swim school serving swimmers of every age and every stage. We are committed to delivering high-quality swim instruction that builds water safety, confidence, and strong swim skills, while making a meaningful impact in the communities we serve.

Compensation and Benefits 

• Pay starts at $17 - $20 based on experience.  
• Potential to become full-time depending on performance
• Paid Time Off
• Snacks provided at the work location
• Opportunities for internal advancement
• Excellent work culture
• Employee discount
• Referral program

The Position:This role is ideal for someone who enjoys working with people, representing a mission-driven organization, and building relationships within the local community.

You will serve as a key point of contact for families while also leading and supporting community outreach efforts that increase brand awareness, partnerships, and enrollments.
Key Responsibilities:
Customer Success & Enrollment Support

• Answer inbound phone calls, emails, and online inquiries from prospective and current families
• Manage customer inquiries, class adjustments, and general support requests
• Make outbound calls to new and existing leads to support enrollment growth
• Maintain accurate customer records and call notes in the CRM
• Track lead follow-ups and enrollment outcomes

Community Outreach & Business Development

• Build relationships with local schools, preschools, daycares, HOAs, libraries, faith organizations, and community groups
• Identify and coordinate opportunities for water safety presentations, booths, and local events
• Represent British Swim School at community outreach and marketing initiatives (including occasional evenings/weekends)
• Track outreach activities and report on results
• Monitor local competitors and identify community-based opportunities
• Propose and help execute local promotions and outreach ideas
  
  

Skills and Abilities:

• Friendly, confident communicator with a positive, professional demeanor
• Strong customer service skills; sales or enrollment experience is a plus
• Comfortable using phone systems, CRM tools, and basic technology
• Organized, reliable, and able to manage multiple priorities
• Willingness to attend local events during evenings or weekends as needed
• Bilingual English/Spanish preferred (not required
  
  

 Qualifications: 

• High School Diploma or Equivalent
• Customer Service and/or Sales experience - 1 year (preferred)

Schedule & Location

• Part-time: 24–30 hours per week
• 3–4 days per week, including weekends when needed for events
• Hybrid role: on-site during weekdays; remote work may be available on weekends
• Must be able to commute to NW Portland, OR (97229)
  
  

At British Swim School, we are more than a swim lesson provider. We are a survival-first organization committed to making a real difference in our community. As part of the Customer Success Team, your goal is to ensure every family feels supported, informed, and confident—while helping us expand our reach and impact locally.

Flexible work from home options available.

Compensation: $17.00 - $20.00 per hour

Working at British Swim School is more than just a job; it’s a chance to create a lasting impact that could change a child's life.

As part of the British Swim School Team, you play a role in your local community, empowering others and sharing your passion. It’s a chance to be part of a fun-loving team of dedicated people who are committed to promoting water safety and a lifelong love of the water.

While we teach swimming to people of all ages and abilities, most of our students are preschool and elementary-aged kids. Our instructors should like working with this age group and be good at making parents feel comfortable. It's helpful if you have experience with children or in a child-focused job, but it's not required if you can show the right attitude. The job comes with specialized training in our advanced and unique British Swim School approach.

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