Customer Service Representative, PepUp

Job DetailsJob Location: TGO Georgetown - Georgetown, DE 19947Position Type: Full TimeEducation Level: High SchoolSalary Range: $16.00 - $22.00 HourlyTravel Percentage: NoneJob Category: Customer Service

Summary: 

A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging issues that our customer accounts might face with accuracy and efficiency. Office environment is ran by one person and responsible for the daily activity of the office.




Assist customers with any questions regarding their accounts both in person and on the telephone
Resolve any complaints by working with other departments to satisfy the customer promptly
Researching any customer problems and performing any adjustments to correct the problem
Receiving payment on accounts in person and by telephone
Reconciliation of customer accounts
Performing any customer account maintenance such as, address changes, budget payment and prebuy plans
Tracking and recording problem calls
Handle mailing daily invoices and the process of month end statements
Assist switchboard/receptionist with answering incoming calls
Contacting customers to update information and look for opportunities to better serve our customer needs
Any general correspondence duties and other job duties assigned by the Customer Service Manager
Monitor the tank gauges
Verify the petty cash


Skills & Experience:


Proven communication and customer service skills
Excellent computer skills
Must be organized and detailed oriented
Self-motivated
Able to respond to customers in a polite and friendly manner
Ability to multi-task, prioritize, and manage time effectively
High School degree
Must be flexible with work hours 


Physical Demands:

 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  This is largely a sedentary role.  The employee will sit and or stand a majority of their shift, view computer screens, paperwork and filing is required.  This would require the ability to lift files, open cabinets bending or standing, stoop, and pull, or kneel as necessary. The employee must occasionally pull, lift and/or move objects up to 25 pounds. 



 
Qualifications
Assist customers with any questions regarding their accounts both in person and on the telephone
Resolve any complaints by working with other departments to satisfy the customer promptly
Researching any customer problems and performing any adjustments to correct the problem
Receiving payment on accounts in person and by telephone
Reconciliation of customer accounts
Performing any customer account maintenance such as, address changes, budget payment and prebuy plans
Tracking and recording problem calls
Handle mailing daily invoices and the process of month end statements
Assist switchboard/receptionist with answering incoming calls
Contacting customers to update information and look for opportunities to better serve our customer needs
Any general correspondence duties and other job duties assigned by the Customer Service Manager
Monitor the tank gauges
Verify the petty cash