E&I Quality Assurance Analyst (Spanish) - Trust and Safety - Austin

Join us

Our Trust & Safety team's commitment is to keep our online community safe. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community.

It is possible that this role will be exposed to harmful content as part of the core role/as part of project/ in response to escalation requests/by chance.

Some content viewed may violate our community guidelines, which include but are not limited to bullying; hate speech; child abuse; sexual assault; torture; bestiality; self-harm; suicide; murder.

Our Search Operations team supports our efforts to address objectionable or disturbing content which could include (but are not limited to) images of violence, animal cruelty, hate speech, violent extremism, or content that exploits or endangers children. The team plays a vital role in analyzing user searches and search strategy optimization to ensure a positive and safe user experience for our community.



Responsibilities:

What will I be doing?

- Quality inspection of evaluated data and daily tasks of specialists.

- Localize the policies, be responsible for policy training, and align the policy updates

- Conduct calibration meetings with the team in the appeal process: analyze different cases, record and evaluate their performance, offer solutions and suggestions for the current problem to help the team improve the accuracy rate and alignment

- Work closely with R&D(Research and Development) and PM(Product Manager) in order to provide feedback on data quality

- Willing to work with sensitive issues that include child exploitation, a variety of religious and political views, violence, adult & sexual content

- Other Ad-hoc and relevant projects as assigned.