Customer Value Director

Coupa makes companies operate smarter and grow faster. Our leading AI-driven platform connects and optimizes sourcing, purchasing, supply chains, and financial management. More than 3,000 global organizations large and small trust Coupa to transform operating margins, increase efficiencies and growth, optimize cash, and reduce risk.

What you will do:

• Customer Success Directors represent the primary point of contact from Coupa to customers after customer go-live.  As such, they provide three critical functions:
• Work with / coach customer teams to drive customer success strategies and to achieve customer success goals.
• Provide communication to customers regarding Coupa, new product capabilities and other critical information.
• Specific goals center on the following:
• Customer success, value identification and measurement
• Customer referenceability
• Customer renewal and growth of annual contract value.
• Customer solution expansion

Key activities include:
• Participate in customer value framework workshops
• Develop and drive value plan
• Conduct scheduled customer check-ins
• Drive periodic business/value reviews
• Manage renewals
• Monitor customer performance.
• Manage customer relationships
• Establish role as trusted advisor
• Coordinate Coupa internal resources as needed
• Share best practices ideas, product information, and relevant Coupa news.
• Support/drive customer campaigns

What you will bring to Coupa:

• Strong P2P or S2C domain expertise
• Strong background in customer / client management.
• Entrepreneurial Attitude
• Negotiation Skills
• Experience with demonstrated success in the following:
• Managing client expectations
• Developing and maintaining executive relationships and associated influencing strategies
• Project management including managing disparate, cross-functional, cross-enterprise project teams
• Ability to have value-based conversation with business executives
• Strong organizational and data analytic skills
• Strong communication skills including professional writing skills, verbal skills and experience presenting to executive teams
• Background in software and SaaS solutions a plus
• Minimum bachelor’s degree required – master’s degree a plus

The estimated pay range for this role is as follows:
•Based in California: $147,050 - $173,000 
The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location within the state.
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At Coupa, we’re building a great company that is laser-focused on three core values: ensuring customer success with an obsessive and unwavering commitment to making customers successful, focusing on results with a relentless focus on delivering results through innovation and having a bias for action, and striving for excellence with our commitment to a collaborative environment infused with professionalism, integrity, passion, and accountability.
At Coupa, we have a solid and innovative team dedicated to improving the spend management processes of today's dynamic businesses. We celebrate diversity and recognize its value to our customers and employees. Coupa is proud to be an equal-opportunity workplace and affirmative-action employer. Learn more about our commitment to fostering diversity, equity and inclusion at Coupa here. All qualified applicants will receive consideration for employment regardless of age, race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or any other applicable status protected by state or local law. 
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