Senior Manager IT PMO

About Employer Direct Healthcare

Employer Direct Healthcare is focused on giving access to quality & affordable healthcare for our members. We understand and have experienced the challenges of navigating specialized healthcare and we are dedicated to making a change.

We partner with large self-funded employers to create a benefit program for specialized care. We connect with high-quality providers to give our members peace of mind when going into surgery. And we support our members by helping them navigate the tricky aspects of healthcare; whether that be selecting a doctor, scheduling appointments, or following up after a procedure has been completed to make sure our members are feeling better.

About You:

• You have a drive and AMBITION to tackle big problems. Big problems require big ideas and a team that supports new ideas.
• You CARE deeply for your customers. Your customers aren’t just the individuals using your product. They are the driving factor in your motivation to make a change.
• You thrive in a TEAM ENVIRONMENT. Collaboration is key in innovation and creating change.
• A DIVERSE environment is incredibly important to you. You understand and desire to be a part of a diverse team with different experiences and perspectives & you cherish the differences in each individual that you interact with.
• You are DETAIL ORIENTED, but more so, focus on the execution of your content while balancing a fast-paced environment.
• You understand that PROGRESS is critical to making change. You take the time to celebrate the small and big wins. Understanding that each improvement to a process helps move towards a greater change.
• INTEGRITY guides you in life. Focusing on the truth versus just giving people the answers they want to hear.

If this sounds like you, we would love to connect to speak further about career opportunities at Employer Direct Healthcare.

Please apply to our role & someone from our HR Team will reach out to help you navigate our interview process.

Responsibilities & Duties

• Responsible for planning, and managing multiple complex and technical projects.
• Manage cross-functional teams (including direct and matrixed), project timelines, dependencies, and overall program health.
• Enforce and aligns o-time delivery excellence and compliance for each team
• Able to collaborate with Product Managers to ensure the scope, current process and business values for any given project is understood by the team members
• Ability to say no and stand up to challenges in the best interest of successful projects delivery.
• Collaborate with Technical project managers to ensure accurate status are reflected and that their tasks get completed within timeline.
• IT management communications on program health, status, risks, and issue resolution across.
• Define and track KPIs for measuring  success and efficiency for every team.
• Ability to seamlessly manage competing priorities and bring clarity to ambiguous scenarios.
• Excellent written and verbal communication skills with demonstrated ability to present complex technical information in a clear manner to peers, developers, and senior leaders.
• Develop and influence the culture of continuous improvement of delivery methodologies
• Ability to coach, mentor, and counsel is required
• Provide technical and project management leadership in the organization
• Work cohesively with DevOps and development team to rollout releases
• Take the lead/or delegate in creating and improving existing PMO policies and processes
• Experience with scaled agile delivery methods and Jira agile tool.
• Always takes initiative with a high level of autonomy.
• Self-motivated, curious, with strong organizational skills and ability to prioritize.

Requirements

• Bachelor’s degree in IT preferred. Equivalent combination of education and experience may be substituted in lieu of degree.
• 10+ years of Agile product and/or program management experience
• 8+ years of leading project delivery teams
• 5+ years of Software development experience
• Lean requirements gathering and story mapping experience
• Experience in Program Management
• Certification in product or program or project management such as PMP, CSM, SPC, preferred not required
• Good leadership skills & accountability
• Strong experience using agile delivery management tools with  JIRA being preferrable
• Moderate understanding of web and mobile development technologies
• Ability to pick u