Director, Revenue Operations (ROPS)

Posting Date

03/13/2026

719 Bunny Trl, Sun Prairie, Wisconsin, 53590-8507, United States of America

The Director, Revenue Operations (ROPS) is responsible for operational oversight and strategic planning for revenue cycle teams and related activities.  Builds revenue cycle teams, analyze their performance, identify trends, communicate results, and improve process performance impacting the revenue cycle. Determines opportunities for improvement and facilitate process improvement to affect change in order to achieve revenue cycle best practices and ensure consistency and compliance with DaVita policies and state and federal regulations. Overall focus is on supporting ROPS in it’s mission to enable the Village to give life, and to achieve it’s vision of being a trusted village neighborhood and world class revenue partner. This position reports to the VP-Revenue Management.   

• Builds High Performing Teams 

• Actively engages in the recruitment, interviewing, hiring, and retention processes with People Services 

• Ensures that adequate training in all areas is provided including compliance with federal and state laws, DaVita policies and procedures 

• Coaches, motivates, and develops teammates through formal and informal feedback and development opportunities in alignment with DaVita’s Mission and Core Values 

• Directs and participates in performance management  measures as appropriate in accordance with People Services and Legal Support Teams  

• Creates effective succession planning to ensure ROPs sustainability 

• Continuously develop individual skills and behaviors that promote the DaVita Way of management (DWOM) and the core values.  

• Direct Daily Operations 

• Establishes short and long-term goals for teams based on key performance metrics 

• Performs high-level analysis of key performance metric trending 

• Conducts monthly A/R reviews, and establish short-term and long-term goals 

• Identifies areas of improvement and create plans to resolve when performance does not meet stated goals 

• Oversees processes to ensure effective optimization of revenue cycle design, and identify improvements and enhancements  

•  Directs departmental matters including personnel, department resources, budget, monthly departmental reports, and other organizational requirements 

• Ensures basic accounting principles are followed and periodically review and assess industry standards for healthcare revenue resolution management