Senior Network Engineer

Description

Installation, maintenance, administration, and upgrades of the Network Infrastructure. Configure and deploy routers, switches, firewalls, and other network devices. Lead network-related projects, ensuring timely completion and alignment with business goals.

• Provide support for PCs, servers, printers, and networking. Duties include configuration, installation, and troubleshooting hardware.
•  Moves, Adds, Changes - provide PCs, phones, network connections, and installation of new equipment as needed.
•  Troubleshoot, analyze, and resolve system outages, working with vendors as necessary.
•  Design, configure, and implement network solutions to meet business needs.
•  Printer/Scanner configuration setup and interaction with network.
•  Maintain accurate records of inventory, installation procedures, and configurations.
•  Manage network-related projects, including planning, execution, and delivery.
•  Primary tech for phone systems. Includes setup, programming, maintenance, moves, adds, changes and troubleshooting.
•  Provide mentorship and guidance to junior engineers.
•  Provide technical support and troubleshooting for O365 applications and services.
•  Provide back up support to ISD help desk via phone and email regarding Microsoft Office, Vertafore, Email, phones, and other third-party software, hardware, and websites. Work support ticket queues and resolve in a timely manner.
•  Maintain professional accreditation necessary to meet agency standards.
•  Build and maintain a favorable and professional work relationship with other staff members.
•  Communicate with Supervisor/Manager any issues to ensure excellent service.
•  Adhere to established employee manual policies and guidelines.
•  Adhere to workflow procedures and follow guidelines to reduce the risk of E&O claims.
•  Promptly report all E&O claims and potential E&O claims.
•  Maintain confidentiality in all aspects of client, staff, and agency information.
•  Perform other duties and projects as assigned.

Requirements

•  Bachelor’s degree in computer science, Information Technology, or a related field.
•  In-depth knowledge of networking protocols.
•  Proficiency with network device installation and configuration (e.g., routers, switches, firewalls).
•  Understanding of VoIP/Video interaction with the network.
•  Strong attention to detail and willingness to follow instructions accurately.
•  Capable of lifting and moving equipment, working in various physical environments, and complying with safety protocols.
•  Strong knowledge of O365 applications and services, including Exchange, email administration.
•  Proficiency in project management and use of project management software.
•  Must be flexible and able to work weekend and evening hours as required.
•  Works effectively and relates well with others, including superiors, colleagues, and individuals inside and outside the company, in a professional manner.
•  Strong organizational skills, excellent communication, and people skills.
•  Valid driver’s license and acceptable driving record.