Supervisor, Direct Sales

Position Title: Supervisor, Direct Sales

$35,000 to $60,000 annually, plus an annual target commission of $44,000

Comprehensive health benefits include - medical, dental, vision, 401k, flexible spending account, paid sick leave and paid time off, quarterly performance bonus, training, career growth and education reimbursement programs.

At Ziply Fiber, our mission is to elevate the connected lives of our communities everyday. We’re delivering the fastest home internet in the Northwest, with a focus on areas traditionally underserved by mainstream internet companies. And as our state-of-the-art fiber network expands in WA, OR, ID and MT, so does our need for team members who can help us grow and realize our goals.

We may be building internet, but we are reaching real people. We strive to build relationships and provide customers and communities with refreshingly great experiences.

We emphasize our values in all our interactions:

Genuinely Caring: Our customers and colleagues are people, and quite possibly our neighbors. We put ourselves in their shoes and give them our full attention.

Empowering You: We empower our customers to choose the products that best meet their needs, and we support our employees to implement solutions that elevate the experiences of our customers and coworkers.

Innovation and Improvement: We always look for ways to make the experiences of our customers – and each other – better.

Earning Your Trust: We earn trust by communicating simply and transparently as real people, not as a corporation.

Job Summary

The Supervisor, Direct Sales is responsible for building and maintaining a local Sales team for Ziply’s Residential Sales Organization. This includes teams that sell door-to-door in Residential neighborhoods, MDU residents, and Small to mid-size businesses.

Essential Duties and Responsibilities:

The Essential Duties and Responsibilities listed below are a range of duties performed by the employee and not intended to reflect all duties performed.

• Hire, onboard, train, support, and manage a high performing sales team of 10+ Direct Sales Account Executives.
• Facilitate the creation of e-learning, classroom sales training materials, and associated curriculum in tandem with Sales Trainer.
• Host community building events as new fiber areas & properties are launched.
• Assist in building new reporting processes for sales team.
• Meet and exceed monthly sales performance expectations for all sales channels you’re responsible for.
• Monitor and evaluate sales performance reporting dashboards with BI team.
• Create and monitor lead and lag sales performance measurements.
• Marketing team collaboration; offer strategy & communication, collateral material creation & distribution.
• Financial responsibilities include- operational expense tracking, processing mileage reimbursements, payments to community event organizers, and others.
• Monitor industry developments (technical, regulatory, and otherwise) and apply critical thinking for strategic and customer impact analysis.

Qualifications:

• Bachelor's degree desired, advanced degree preferred.
• 1+ years of Telecom industry experience.
• 1+ years of Sales Supervisory experience.
• Documented record of meeting and exceeding sales performance expectations.
• Excellent communication and customer service skills.
• High proficiency in MS Office products.
• Strong financial analysis and project management abilities.
• Competency in making data-driven business recommendations.
• Analytical and proble