Director of Rooms

Driftwood Hospitality Management’s company culture empowers our associates to take initiative, be proactive, and contribute to the success of their property with well-defined strategies and objectives. Driftwood Hospitality Management is renowned for our fully integrated approach to hospitality services — all with outstanding client service. Our team is made up of the best talent in the hospitality industry, down to every employee, position, and hotel.


Why Work With Us?
We are leaders in the field of hospitality management and have a proven track record of success.
We invite forward-thinkers, innovators, and industry leaders to join us on an exciting journey toward success. At Driftwood, we believe that a career in hospitality is an enriching expedition that unveils boundless opportunities for personal and professional growth.
Competitive Benefits Package: Enjoy the peace of mind with our comprehensive benefits, including health, dental, vision, STD/LTD, and life insurance coverage for all full-time employees. Two weeks’ vacation and 401k match after one year of employment. We prioritize your overall well-being, ensuring you have the support you need.
Travel Incentives: Take advantage of discounted room rates at all Marriott hotels internationally, as well as the Driftwood Hospitality portfolio, allowing you to explore new destinations and create lasting memories.
Delicious Perks: We offer a complimentary hot meal during your shift, along with a 50% discount at our on-property Starbucks!

POSITION PURPOSE
Responsible for short- and long-term planning and day-to-day operations of the rooms and related areas. Recommend budget and manage expenses within approved budget constraints. Major areas of responsibility/management include Front Office, Guest Services, Housekeeping, Club Lounge, and Security. Participate in total hotel management as a member of the hotel Executive Committee.

ESSENTIAL FUNCTIONS
• Manage the human resources in the rooms division to attract, retain and motivate the employees. Hire, train, develop, empower, coach and counsel, conduct performance and salary reviews, resolve problems, provide open communication vehicles, discipline, and terminate, as appropriate. Oversee departmental matters as they relate to federal, state, and local employment and civil rights laws.
• Implement company programs and manage the operations of the division in a manner consistent with federal, state, and local laws and regulations, brand standards and Driftwood Hospitality Management, LLC policies and procedures to ensure a high level of quality and customer satisfaction.
• Resolve customer complaints as appropriate to maintain a high level of customer satisfaction and quality.
• Establish and implement procedures to ensure guests receive prompt, professional attention, and personal recognition. Ensure guests are greeted upon arrival. Respond appropriately to guest complaints. Establish and implement appropriate service recovery guidelines to ensure total guest satisfaction.
• Assist in managing hotel revenue generation and maximization through full utilization of company systems, business processes and specifications. Review and approve/deny all discount and rebate requests.
• Schedule and regularly conduct routine inspections of the front office public areas, guest rooms and corridors to ensure the appearance and cleanliness of such areas reflects positively on the hotel, brand, and Company. Develop and implement action plans to correct deficiencies.
• Ensure that guest satisfaction data is analyzed and that plans are developed and implemented to achieve established goals.
• Achieve budgeted revenues, control labor costs and expenses, and maximize profitability within all areas of responsibility. Participate in the preparation of the annual departmental operating budget and financial plans which support the overall objectives of the hotels.
• Prepare and submit statistical, performance, and forecast analyses and reports as required.
• Maintain strict procedures for security of monies, credit and financial transactions, guest security, and inventory control. Check billing instruction and guest credit for compliance with hotel credit policy.
• Establish par levels for supplies and equipment. Authorize requisitions to replenish shortages and other business supplies for daily business.
• Communicate to appropriate departments all pertinent information related to the expected arrival and departure of VIP’s and other key guests or other special guest needs.
• Ensure training and procedures are in place for PBX to serve as a central communication point during emergency/crisis situations and that relationships with local fire, police, and emergency personnel are developed and maintained.
• Promote teamwork and quality service through daily communication and coor