Loss Prevention Manager

About the Team

You will be a part of the Loss Prevention team that supports Williams-Sonoma, Inc. across our family of 8 brands.  Our supply chain, stores and corporate locations have a presence both domestically and internationally. 

About the Role 

The loss prevention manager supports the organization through safeguarding our assets which includes our associates, customers, visitors, and stockholders.  Our 7 leadership behaviors will guide you to achieve this as you leverage your expertise in risk assessment, investigations, security systems, policy development and personnel training. 

Responsibilities 

• Provide Investigative Support to WSI and to law enforcement for WSI related matters.

• Conduct internal investigations and, where necessary, interviews in a highly professional, ethical and "People First" manner.

• Investigate suspected or actual thefts thought to be committed by external suspects when the losses or frequency merit it.

• Provide evidence to support the termination of internal associates guilty of theft or serious violation/s of company policy.

• In theft cases, provide the local prosecutor with sufficient evidence to obtain a criminal conviction.

• Complete required reporting and communicate all case facts to appropriate leadership, including control deficiencies, attorney inquiries, references, employee questions/morale, and recommendations for prevention of similar future losses.

• Set up restitution plans/agreements in theft cases and work with the restitution function to ensure recovery of losses.

• Identify, report, and as appropriate, offer recommendations to address loss related control deficiencies.

• Responsible for training, as needed or appropriate, of our internal customers in security and Loss Prevention procedures, within their assigned area.

• Conduct operational auditing, coaching, and compliance visits as appropriate or required.

• Work and effectively communicate with internal customers to develop and implement plans to increase profitability and reduce losses.

• Complete quarterly and annual professional growth and development plans as agreed upon with department leadership.

Criteria

• Bachelor's degree or compensating experience.

• Minimum of 3 years of investigative experience

• Minimum of 3 years of multi-unit experience

• Completion of professional training in investigative interviewing.

• Knowledge of facility security needs and management, including alarm systems, locks, and CCTV.

• Excellent communication skills (to include good public speaking ability and strong writing skills).

• Ability to work with highly confidential information.

• Must be self-motivated

• Strong analytical/problem solving skills.

• Computer literate with at least an intermediate level understanding of Microsoft Office products including Outlook, Access, Word, and Excel.

• Knowledge of retail processes including store, online, and distribution operations (preferred but not required).

• Ability to travel overnight as needed.

• This role requires being onsite in the Tracy Distribution Center which will include nights. Your schedule will be set for the month and approved by your manager. 

• This role is required to work one weekend a month.

Our Culture & Values 

We believe that taking care of our people is vital to our success and we strive to offer equitable and transparent practices for all. We prioritize connection, growth, and wellbeing. 

People First 

Putting People First means investing in overall well-being and opportunities to grow and advance within the organization. Depending on the position and location, here are a few highlig