Software Automation Support Engineer

POSITION TITLE: Software Automation Support Engineer

POSITION LOCATION: Remote, United States

POSITION SUMMARY:

We are looking to hire a talented automation specialist who thrives on solving complex problems in a collaborative environment. If you exhibit a strong sense of ownership and thrive on optimizing and automating complex processes; if you have demonstrated the ability to turn strategic direction into clear technical requirements for engineering teams. If you are interested in applying your skills in a challenging and dynamic environment,  we’d love to talk to you.

As a support automation specialist at Natera, you’ll collaborate as a member of a multifunctional support team, maintaining mission critical software that powers the execution of Natera’s diagnostic products. You’ll serve as a key resource and driver ensuring supportability and reliability of the systems we are building.

PRIMARY RESPONSIBILITIES:

• Define supportability requirements for in-house software components
• Document monitoring, troubleshooting and support strategy for a complex
• microservices architecture
• Participate in component design / review sessions and provide supportability perspective
• Own and document problem analysis and triaging process
• Work closely with architects & senior developers to ensure supportability aspects are part of software component design
• Develop automation strategies for common support use cases

QUALIFICATIONS:

• Master’s degree or similar practical experience.
• 5+ years’ experience in support process automation and optimization

KNOWLEDGE, SKILLS, AND ABILITIES:

• Demonstrated experience automating support processes across a complex ecosystem of systems
• Understanding of microservices architecture and its supportability, monitoring & troubleshooting patterns / approaches
• Understand logging approaches, log analytics
• Experience with log analysis tools (SumoLogic, Data Dog and similar)
• Demonstrated ability to analyze / troubleshoot code (Java, Python)
• Demonstrated ability to document requirements for technical teams
• Excellent written and verbal communication skills

PHYSICAL DEMANDS & WORK ENVIRONMENT:

• Duties are typically performed in an office setting.
• This position requires the ability to use a computer keyboard, communicate over the
• telephone, and read printed material.
• Schedule may include non-traditional work hours, including nights and/or weekends.

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OUR OPPORTUNITY

Natera™ is a global leader in cell-free DNA (cfDNA) testing, dedicated to oncology, women’s health, and organ health. Our aim is to make personalized genetic testing and diagnostics part of the standard of care to protect health and enable earlier and more targeted interventions that lead to longer, healthier lives.

The Natera team consists of highly dedicated statisticians, geneticists, doctors, laboratory scientists, business professionals, software engineers and many other professionals from world-class institutions, who care deeply for our work and each other. When you join Natera, you’ll work hard and grow quickly. Working alongside the elite of the industry, you’ll be stretched and challenged, and take pride in being part of a company that is changing the landscape of genetic disease management.

WHAT WE OFFER

Competitive Benefits - Employee benefits include comprehensive medical, dental, vision, life and disability plans for eligible employees and their dependents. Additionally, Natera employees and their immediate families receive free testing in addition to fertility care benefits. Other benefits include pregnancy and baby bonding leave, 401k benefits, commuter benefits and much more. We also offer a generous employee referral program!

For more information, visit www.natera.com.

Natera is proud to be an Equal Opportunity Employer. We are committed to ensuring a diverse and inclusive workplace environment, and welcome people of different backgrounds, experiences, abilities and perspectives. Inclusive collaboration benefits our employees, our community and our patients, and is critical to our mission of changing the management of disease worldwide.

All qualified applicants are encouraged to apply, and will be considered without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, age, veteran status, disability or any other legally protected status. We also consider qualified applicants regardless of criminal histo