Field Service Technician

Körber is the home for passionate people who innovate, collaborate and love what they do. Entrepreneurial spirit is our joint DNA. We develop future technologies and support talents to deploy their skills and reach their full potential. We combine our strong heritage with our understanding for local specifics and a global mindset to bring people together and create valuable solutions for our customers. We aim for being the first to do the right thing at the right time.

 

Join the home for entrepreneurs! 

 

Your role in our team

• You will maintain in-house postal equipment in a lab setting

• You will serve as the first point of contact for customers seeking technical assistance over the phone or email

• You will perform remote troubleshooting through diagnostic techniques and pertinent questions

• You will take ownership of customer issues reported and see problems through to resolution

• You will determine the best solution based on the issue and details provided by customers

• You will walk the customer through the problem-solving process

• You will direct unresolved issues to the next level of support personnel

• You will provide accurate information on IT products or services

• You will record events and problems and their resolution in logs

• You will follow-up and update customer status and information

• You will pass on any feedback or suggestions by customers to the appropriate internal team

• You will identify and suggest possible improvements on procedures

• You will work on and troubleshoot issues on research and development in-house lab equipment

• You will participate in the design of information and operational support systems

• You will assist in ensuring the highest levels of systems and infrastructure availability

• You will install new hardware and software

 

Your profile

• You have a Associates Degree or equivalent related education and/or experience

• You have 3 – 5 years of mechanical and electrical skills

• You have the ability to troubleshoot systems using electrical prints

• You have the ability to navigate computer programs and GUI interfaces

• You have experience using Microsoft Operating Systems and tools

• You have proven experience as a Technical Support technician

• You have good understanding of computer systems, mobile devices and other technical products

• You have the ability to diagnose and resolve basic technical issues

• You have excellent communication skills (verbal and written)

• You have proven customer service background, with demonstrated skills to prioritize and multi task to efficiently solve customer issues

• You have the ability to work flexible schedule, as needed, to meet customer demands

• You are able to lift up to 75 lbs

• You have the capable of bending, crawling and working in tight spaces

• You are able to travel up to 50%

• You are able to work at the DFW facility when not traveling

• You are able to work rotating schedule that supports 24/7 operation

 

Your environment at Körber

Körber Supply Chain is the leading provider in best-in-class supply chain solutions that goes beyond software to include automation, voice, robotics, materials handling, and parcel logistics – plus the systems integration expertise to tie it all together. Our dedicated team of highly-trained employees offers flexible and innovative solutions to keep thousands of supply chains moving throughout the world for our customers.

 

Your benefits

• You will work in a modern, flexible work environment with open culture towards improvements and new ideas

• You will be working in a fast-paced and dynamic environment, with international clients and colleagues

• You will receive generous time off and a competitive salary, including a potential for bonuses

• You will have access to attractive benefits, including educational and employee assistance programs, paid parental leave, and 401(K) contribution matching

• You will be provided with company-paid benefits such as basic life insurance and AD&D insurance, short and long-term disability plans, and many more

 

Can you see yourself in this profile? Then Körber is the right place for you. We look forward to getting to know you!

 

Equal opportunity employer

Körber is an equal opportunity employer. As such