FT- Patient Account Representative

Come join our team as a full-time Patient Account Representative at Carolina House. If you are passionate and dedicated to making a difference in the lives of those in need while working in a team environment that supports learning and growth, this position is right for you!

We offer excellent pay and benefits including health, dental, 401(k), and life insurance.

PURPOSE STATEMENT:

Responsible for accurate, timely and complete documentation regarding insurance verification, billing and collections. 

ESSENTIAL FUNCTIONS:

• Responsible for auditing the admission packets and for the verification of benefits along with all patient demographic information in the patient accounting system.
• Financial counseling of patients and/or guarantors and collecting any out of pocket (deductibles, copays, exhausted days, etc). Provide information to the patient and/or guarantors regarding their benefits and financial obligations.
• Complete financial disclosure paperwork for patients that request assistance including verifying income and expenses.
• Complete adjustment forms for any charity or administrative adjustments for approval.
• Complete promissory notes for patients that request payment arrangements.
• Update daily the upfront collection log, charity log, and admin adjustment log. Review with BOD on a weekly basis.
• Gather and interpret data from system and understands appropriate course of action to take and initiates time-sensitive and strategic steps resulting in payment.
• Assist business office with claim follow up and billing procedures.

OTHER FUNCTIONS:

• Perform other functions and tasks as assigned.

EDUCATION/EXPERIENCE/SKILL REQUIREMENTS:

• High school diploma or equivalent required.
• Three or more years' experience in related field required/ healthcare preferred. 
• Must have strong Excel skills and experience in creating and maintaining spreadsheets.
• Previous financial counselor experience preferred.
• Extensive knowledge and understanding of Commercial Insurance required.