Vice President, Retail Operations

Job Summary:

We are looking for a visionary leader with a focus on innovation, strategy, and long-term growth. A candidate who is passionate with a proven track record of inspiring and building high performing teams. This role blends operational excellence and discipline, culinary expertise, hospitality excellence ensuring exceptional guest experiences, strong financial performance, and consistent brand execution. If you love the day-to-day chaos that is retail, are passionate about food, hospitality, people, believe in telling “the” why creating a culture of engagement, empowerment, and accountability this role is for you!

At Global Partners, business starts with people. Since 1933, we’ve believed in taking care of our customers, our guests, our communities, and each other—and that belief continues to guide us.  

The Global Spirit is how we work to fuel that long term commitment to success. As a Fortune 500 company with 90+ years of experience, we’re proud to fuel communities—responsibly and sustainably. We show up every day with grit, passion, and purpose—anticipating needs, building lasting relationships, and creating shared value. 

Job Description:

·       Champion hospitality-driven experiences across all programs and stores, ensuring guests are at the center of decision making.

·       Foster a culture of innovation, hospitality, operational excellence, continuous improvement, fostering a high-performance culture.

·       Provide coaching, mentorship, and succession planning within culinary and operational leadership roles.

·       Manage and own budgets, category financials, and P&L performance for all departments with a focus on identifying opportunities to drive top and bottom-line revenue improvement.

·       Oversee all retail operations, ensuring sustainable growth, profitability, operational excellence, and organizational objectives.

·       Shape the customer experience strategy to build brand loyalty and drive repeat business.

·       Lead strategic planning and execution for new store openings, acquisitions, and remodel projects.

·       Proficiency in leveraging data analytics to inform decision-making and strategy development.

·       Establishing and monitoring key performance indicators (KPIs) adjusting strategy as needed to achieve success

·       Demonstrated success leading multi-unit operations, scaling programs, and driving hospitality centered experiences.

·       Proven ability to lead teams, influence cross functionally, and drive large-scale business initiatives.

Additional Job Description:

·       Customer-centric approach to retail strategy and execution

·       Exceptional problem-solving and decision-making capabilities.

·       Ability to thrive in a fast-paced, dynamic retail environment

·       Strong communication and collaboration skills across all levels of Retail and Enterprise-wide business partners.

·       Strong financial acumen with experience owning and managing P&L, cost controls, and category performance.

·       Excellent communication, collaboration, and leadership presence.

Pay Range:

$174,400.00 - $278,900.00

The pay range for this position is outlined above. The final amount offered at the start of employment is determined based on factors including, but not limited to, experience level, knowledge, skills, abilities and geographic location, and the Company reserves the right to modify base salary at any time, including for reasons related to individual performance, Company or individual department/team performance and market factors.

Our Commitments to You

• Coins! We offer competitive salaries and opportunities for growth. We have an amazing Talent Development Team who create trainings for growth and job development.

• Health & Wellness - Medical, Dental, Vi