Job Description Summary

The Enterprise Program Manager partners with the BD and customer leadership teams to execute strategy, standards, and deliver a high-quality implementation experience for our customers. The Enterprise Program Manager is responsible for overseeing multiple concurrent BD implementation & services project teams (program) at strategic and complex customers. This position is also the BD leader that provides oversight of critical issue resolution for each installed MMS solutions.  Their intimate knowledge of product life cycle as well as customer relationship is essential to providing the customer a leader for planning, implementation, service & support across all BD MMS Solutions. 

Home-based position with daily and up to 25 - 50% overnight regional travel. Candidates must live near a major airport anywhere in the U.S. 

Job Description

We are the makers of possible 

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities. 

We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you’ll be supported to learn, grow and become your best self. Become a maker of possible with us. 

Business Description:  

In the Solution Deployment department at BD, matrixed teams plan and implement BD Pyxis Technologies, Alaris Infusion products, Parata, MedBank, PharmacyKeeper, and the entire MMS portfolio nationally.  Implementation teams include resources from the Project Management Office, Regional Consulting & Installation teams as well as Technology & Engineering teams.  

Accountabilities:  

The Enterprise Program Manager partners with the BD and customer leadership teams to execute strategy, standards, and deliver a high-quality implementation experience for our customers. The Enterprise Program Manager is responsible for overseeing multiple concurrent BD implementation & services project teams (program) at strategic and complex customers. This position is also the BD leader that provides oversight of critical issue resolution for each installed MMS solutions.  Their intimate knowledge of product life cycle as well as customer relationship is essential to providing the customer a leader for planning, implementation, service & support across all BD MMS Solutions.  

Home-based position with daily and up to 25 - 50% overnight regional travel. Candidates must live near a major airport anywhere in the U.S.  

  

Major Job Responsibilities:   

• Supports strategic direction of BD and provides support to the solution deployment & service teams 

• Acts as the central point of contact for strategic & critical challenges, applying experience in problem-solving and decision-making approaches 

• Demonstrates expertise of project management methodologies and relevant clinical and technical operational workflows  

• Owns internal and customer program leadership and operational meetings; leads Customer Value Reviews and conducts program progress report outs 

• Analyzes work effort and resources required across multiple projects to drive operational and implementation efficiencies  

• Owns customer issue resolution, partnering with BD SMEs and key stakeholders to deliver timely resolution.  

• Owns Field Action organization of BD and customer communication and execution 

• Appropriately scales communication and escalation procedures with key BD and customer stakeholders 

• Proactively facilitate internal communication, development & execution of mitigation plans to address program risks & issues  

• Develops and reports regular program performance metrics to leadership & key stakeholders 

• Cultivates strong relationships within BD and customer key stakeholders, is a trusted advisor 

• Partners with the sales team to support opportunity curation 

• Responsible for customer satisfaction (OSAT & NPS) 

• Maintains strong industry and product knowledge  

• Partners with BD Product Platform and Implementation Readiness teams to prioritize customer enhancement requests for future product releases 

• Delivers deployment & upgrade roadmaps in partnership with BD Product Platform and Implementation Readiness teams to help prioritize customer enhancement requests for future product releases