Quality Assurance Learning Experience Designer

Company Description

Covista is America's largest healthcare educator, serving more than 97,000 students and supported by a community of 385,000 alumni across five accredited institutions. Through personalized, tech-enabled education powered by 10,000 faculty and colleagues, Covista expands access to healthcare careers and addresses the U.S. healthcare workforce shortage at scale. Covista is the parent company of American University of the Caribbean School of Medicine, Chamberlain University, Ross University School of Medicine, Ross University School of Veterinary Medicine and Walden University. 

Our colleagues come from a wide range of backgrounds, business, academia, healthcare, government and nonprofits, and are part of a culture where doing exceptional work and making a meaningful difference for students and society aren't separate goals—they're one and the same. This means creating an environment where colleagues can develop new skills, build careers that match their ambitions and see the tangible impact of their work on healthcare education and workforce development. Colleagues who deliver results and embrace new tools to work smarter are valued for their contributions. But what makes working at Covista distinctive is our impact. Our faculty and colleagues don't just support healthcare education—they shape it. This isn't abstract purpose work. It's solving real problems for real people in real communities while advancing careers. 

We operate on a hybrid schedule with four in-office days per week (Monday–Thursday). This approach enhances creativity, innovation, communication, and relationship-building, fostering a dynamic and collaborative work environment. 

For more information, visit covista.com and follow us on LinkedIn, Instagram and YouTube.

Job Description

The Quality Assurance (QA) & Learning Experience Designer leads the design, review, validation, and continuous improvement of digital learning products, including academic programs, online and hybrid courses, micro-credentials, and competency-based offerings. This role integrates instructional design expertise with rigorous quality assurance processes to ensure learning products meet academic, regulatory, accessibility, and institutional excellence standards. 

The position serves as a cross-functional partner to academic leaders, subject matter experts (SMEs), product teams, marketing stakeholders, and third-party vendors to ensure all learning assets are pedagogically sound, technically functional, accessible, and aligned to defined competencies and business objectives. 

Quality Assurance & Review Leadership 

• Lead comprehensive QA reviews across all development phases, including: Copy-editing and editorial accuracy reviews, Functional reviews within LMS/LCMS environments, Content alignment and instructional integrity reviews, ADA and accessibility compliance checks  
• Develop and apply structured QA rubrics, checklists, and review protocols to ensure consistency and scalability.  
• Ensure alignment between course learning outcomes, program outcomes, assessments, and competency frameworks.  

• Validate content for accuracy, clarity, inclusivity, accessibility, and alignment with adult learning principles.  

• Monitor adherence to institutional, accreditation, and regulatory standards.  

Instructional Design & Learning Experience Development 

• Design and review learning experiences for multiple modalities, including: Fully online and hybrid courses, Competency-based education (CBE) programs, Self-paced and micro-learning formats, Stackable credentials and workforce-aligned offerings  
• Apply adult learning theory, andragogy, backward design, Universal Design for Learning (UDL), and evidence-based instructional models.  
• Ensure instructional materials integrate multimedia (text, graphics, video, interactive elements) in ways that enhance engagement and mastery.  

• Collaborate with SMEs to storyboard, prototype, and refine course materials.  

• Evaluate and select instructional technologies to enhance learner outcomes.  

ADA Compliance & Accessibility 

• Ensure all digital learning content aligns with ADA standards and WCAG accessibility guidelines.  

• Conduct accessibility audits on course materials, multimedia assets, and assessments.  

• Provide remediation guidance for inaccessible content.  

• Advocate for inclusive design practices that support diverse learners.  

Change Management & Proce