Associate Store Manager of Operations

Associate Store Manager – Operations

About UGG

At UGG, a division Deckers Brands, we exist to transform the lives of our customers and each other by sharing our passion and love for UGG. We’re driven by a clear mission: to bring the UGG brand to life through every interaction and evolve industry ideas by delivering experiences our customers' desire.  As a member of the Deckers Family, you represent our brands and deliver unique, personalized shopping experiences.

Summary

Our Associate Store Managers are integral to the success of our company. As an Associate Store Manager, it’s your job to help develop, engage, and motivate a high-performing team. You instill the importance of excellent customer service as outlined in our UGG LIFE Service Program and continually motivate team members to develop their service and product knowledge to provide the best possible customer experience.
 

Description

As an Associate Store Manager, you partner closely with your Store Manager to assist in all aspects of the business including the recruiting, hiring, training, and development of an effective store team. You uphold high training standards and ensure that your team is current in all product knowledge and operational programs. You understand the value of exceptional customer service and you actively promote, model, and elevate the quality of customer service as outlined in UGG LIFE. You help motivate and encourage team members to work cooperatively to achieve goals.

In this role, you help manage the store’s inventory, cash, and labor. You assist in the store’s budgeting and financial planning and communicate sales goals and new programs to your team members. Additionally, you implement visual merchandising directions and maintain store and merchandising standards that promote the UGG Brand image. As a team leader, you continuously coach and develop your team members to meet the short and long-term needs of the business. You provide input and insights for performance evaluations and goal assessments of team members and help manage the performance review process. Further, you understand that the needs of the business extend beyond the store’s four walls, which requires that you maintain awareness of industry trends and local competitors in order to meet and anticipate customer demands. 

Core Competencies

As a successful Associate Store Manager, you know how to:

·       Develop and coach team members to build empowered and engaged teams

·       Ensure the highest level of customer service possible and prioritize brand and product knowledge training

·       Partner with Store Manager in the execution of store strategies that enhance customer satisfaction, expand traffic, and optimize profitability

·       Set plans and objectives and entrust team members appropriately

·       Identify industry trends and educate your team members about the current market

·       Proactively cultivate awareness of your market beyond the four walls of your business, including industry trends, clienteling, and community outreach.

·       Implement store administration and operations including compliance with policies and procedures.

·       Manage inventory and partner with corporate stakeholders to meet the needs of your market

Operations – Back of House

In conjunction with the above roles and responsibilities associated with the comprehensive Associate Manager job description, Flagship retail store locations may have an Associate Manager of Back of House Operations in addition or in place of the Associate Manager job title.  This role will encompass all aspects of the Associate Manager job description in addition, but not limited to the below focuses as they pertain to operational efficiency, stockroom organization and omni productivity.

·       Organize and monitor inventory levels to ensure most productive styles are in stock, accessible and size integrity initiatives are consistently executed.

·       Actively works with Transport to schedule store shipments

·       Analyzes all reporting as it pertains to inventory, stockroom organization and omni-initiatives

·       Ensures all Omni policies and procedures are up to date and implemented effectively.

·       Leads store inventory and supports management with store preparedness and compliance

·       Conducts operational audits and ensures all operational aspec