We’re looking for enthusiastic, fun, and energetic people who take the work seriously, but not themselves. Let’s see if we’re a fit. We hope so.
 

The Luminary Hotel & Co Retail Supervisor is responsible for ensuring effective store operations and procedures are consistently adhered to. Be knowledgeable and execute the Retail Dept sales goals, maintain and increase personal sales objectives. Be well-informed of all our products and services. Respond to customer inquiries and direct them to relevant resources. Ensure all day-to-day retail operations of the Luminary Hotel complex are consistently and accurately completed. Perform physical inventories, maintain visual merchandising presentations, and ensure exceptional personalized service is given to all guests.

Position: Retail Supervisor

Reports to: Corporate Director of Retail, Dean Street Manager, Oxbow Bar & Grill GM

Status: Non-Exempt

Job Summary: 

The Luminary Hotel & Co Retail Supervisor is responsible for ensuring effective store operations and procedures are consistently adhered to. Be knowledgeable and execute the Retail Dept sales goals, maintain and increase personal sales objectives. Be well-informed of all our products and services. Respond to customer inquiries and direct them to relevant resources. Ensure all day-to-day retail operations of the Luminary Hotel complex are consistently and accurately completed. Perform physical inventories, maintain visual merchandising presentations, and ensure exceptional personalized service is given to all guests.

Essential Functions:

• Consistently meet and exceed the Retail Dept. sales goals. Measure and monitor sales performance, take action to improve sales performance when needed.
• Take ownership of the Retail Dept day-to-day operational assignments designated by the Corporate Director of Retail and understand and communicate the budgeted revenue goals.
• Operate with a high level of business acumen to understand the business drivers and opportunities, generate solutions.
• Lead the sales floor and deliver compelling customer service experience that will contribute to building a local clientele.
• Assist customers and monitor client interaction with the team and technology, provide in the moment coaching for continuous improvement.
• Gain deep knowledge of Data Works & Micros POS software to ensure completion of all administrative responsibilities including sales transactions, exchanges & returns, creating PO’s & Receiving, physical inventories, count adjustments, and sales reports. Ability to operate the cash register efficiently and accurately.
• Validate consistent physical inventories of all stores and storage areas. Report all shortages, damages, and defective merchandise, or any inaccuracies to the Corporate Director of Retail in a timely manner.
• Perform quarterly inventories using technology/software and post the results. When necessary, lead inventory spot checking and cycle counts.
• Execute merchandising presentation and visual standards to enhance the customer experience and productivity of the business. Ensure all the merchandise is accurately priced and professionally presented.
• Provide real-time and weekly feedback on product and sales performance to the Corporate Director of Retail.
• Ensuring the selling floor always reflects the brand and concept standards, train support staff and develop talent in visual merchandising.
• Accountable for the training and development of the support teams and provide feedback on performance to ensure business growth and results.
• Help the Corporate Director of Retail conceptualize and deliver creative content including written, printed, digital, photo, and video assets to the marketing dept. Establish social media marketing strategies and objectives.
• Understand current culture and areas for improvement, work with Corporate Director of Retail for constant improvement through activations, recognition, and thorough communication.

Education & Experience:

• Minimum of 5 years Retail Experience required.
• Experience working with a sales or retail organization and/or operationally intensive business.
• Ability to work in a fast-paced, cross functional team environment setting.
• Strong interpersonal skills and the ability to interact effectively with diverse personalities.
• The drive to take on new challenges with self-motivation for continuous personal and team development.
• The ability to set clear objectives and inspire the support teams to reach their highest potential.
• Ability to set the standard for operational efficiency, adhering to processes and systems to maximize team and business results, and identifying opportunities for improvement.